In order to strengthen its One Team with Customers approach and establish itself as a preferred partner in the software-defined age, Tata Technologies, a multinational provider of digital services and product engineering, has announced its updated strategy and significant leadership changes. In order to assist clients in the automotive, industrial heavy machinery and aerospace industries with their transformational journeys, this strategic realignment improves agility, efficiency and sustainability.

Tata Technologies’ growth strategy revolves around customer-centric innovation, engineering excellence and digital transformation. The company is focusing on four strategic pillars to drive customer success and engineer industry transformation, namely deepening engagements with top clients, accelerating time-to-market, expanding embedded & software-driven capabilities and transforming the go-to-market approach.

As part of the growth strategy, Tata Technologies is also making some organisational changes. Anish Raghunandan is appointed as President and Client Partner – TML group. He will be in charge of Tata Technologies' interactions with Jaguar Land Rover (JLR) and Tata Motors Limited (TML). In addition to spearheading change in the Embedded Software and SDV businesses, Nachiket Paranjpe will broaden his leadership responsibilities by continuing to build the Automotive business outside of the TML Group. He will be responsible for the whole sales, solution, and delivery lifecycle. With immediate effect, Keith Matthews has been promoted to Head Sales – Aerospace Business. He will concentrate on growing Tata Technologies' aerospace division, opening doors in the fields of airframe, propulsion, manufacturing, MRO and digital transformation, and fortifying alliances with leading aerospace customers, such as Airbus. With immediate effect, Komal Chhabra has been named Head Sales for the IHM company. Chhabra will spearhead the Industrial Heavy Machinery vertical.

Warren Harris, CEO & MD, Tata Technologies, said, "Our vision of engineering a better world is rooted in delivering innovative solutions that empower our customers to succeed in the new software-defined era. The new go-to-market approach reinforces our commitment to customer-centric innovation, agility and AI-led engineering excellence. By strengthening our leadership team and sharpening our focus on embedded software, SDVs, aerospace and IHM, we are positioning ourselves to drive the next phase of growth for Tata Technologies and our customers. Our shift towards an IP-led, value-driven approach will enhance customer outcomes, accelerate premiumisation and engineer a better future for all our stakeholders including the shareholders.”

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Federation of Automobile Dealers Associations (FADA), the apex national body for automobile retail in India, has unveiled the findings of its sixth annual Dealer Satisfaction Study (DSS) 2026. The results were announced during a prestigious awards ceremony at the 8th Auto Retail Conclave on 1 September. This comprehensive industry barometer is conducted in collaboration with PremonAsia, a Singapore-based consumer-insight and advisory firm.

The 2026 study broadened its analytical framework to include the Tractor and Wheeled Construction Equipment sectors for the first time. The Tractor segment recorded a satisfaction index of 784, while the 4-Wheeler Luxury category posted an index of 758. JSW MG Motor maintained its dominant position in the 4-Wheeler Mass Market with an industry-leading score of 865 points. Royal Enfield retained its top ranking in the Two-Wheeler category with 878 index points, closely pursued by Hero MotoCorp.

The Commercial Vehicle segment witnessed a shift in leadership, with Tata Motors CV ascending to the top spot with 800 points, narrowly edging out Ashok Leyland. In the Pure Electric category, Ather Energy and VinFast Auto emerged as frontrunners in the 2-Wheeler and 4-Wheeler sub-segments, respectively. BMW in the 4-Wheeler Luxury segment and Mahindra's Swaraj Division in tractors secured pole positions in their respective categories.

The aggregate Industry Average Dealer Satisfaction score rose by 29 points to 810. The Two-Wheeler segment improved by 35 points to 827, while the 4-Wheeler Mass segment saw a 39-point increase to 810. Toyota Kirloskar Motor and Kia Motors recorded the most notable gains among 4W Mass OEMs, while VECV-Eicher demonstrated strong improvement in the CV space.

Product attributes continue to garner the highest scores, reflecting robust dealer confidence in reliability and refresh cycles. After-Sales service holds the highest importance in dealers' minds, and together with Sales & Order Planning and Business Viability & Policy, these account for nearly 68 percent of dealer priorities. Business Viability & Policy remains the lowest-scoring factor, with dealers highlighting challenges such as unsold inventory buyback policies, training cost-sharing and margins on vehicles and spare parts.

Two-Wheeler dealers appreciate product reliability but voice concerns over inventory write-offs and cost-sharing. In the 4-Wheeler Mass segment, operational pressures like stock carrying costs and network expansion policies are paramount. Commercial Vehicle dealers are focused on service economics including labour rates and warranty reimbursement, while Tractor dealers seek improvements in trial-vehicle support and warranty policies.

Profitability and margins are the most frequently cited requests for improvement, followed by concerns regarding the EV transition and OEM relationships. Dealers are increasingly calling for fairer agreement principles, greater predictability in network policies and more robust support systems to navigate the evolving automotive landscape.

FADA President Sai Giridhar said, “The DSS 2026 continues to provide an important reflection of the evolving Dealer–OEM relationship. This year’s record participation reinforces the confidence of dealers in using this platform to voice their expectations and concerns. While product quality, reliability and range continue to be strong areas, the findings clearly underline the need for greater focus on dealer viability, including sustainable margins, inventory and buyback policies, training cost-sharing and greater clarity in OEM policies. Dealers are also seeking more structured involvement in decision-making and regular engagement with OEMs at national, regional and zonal levels. As the automotive retail business evolves, particularly with the transition towards new technologies, strengthening dealer economics and ensuring a fair, collaborative and sustainable OEM–dealer relationship will be critical for the industry’s long-term growth.”

PremonAsia Director and COO Rahul Sharma said, “The Overall Dealer Satisfaction Index has moved up 29 points over 2025. Changing importance of factors influencing dealer satisfaction displays the dynamic nature of Industry. While Product remains the strongest pillar, After-Sales, Sales & Order Planning and Business Viability & Policy together account for nearly two thirds of dealer mind space. The 2026 DSS study is not just about ‘who ranks where’; it is a clear mandate to build a more viable, fair and future-ready dealer ecosystem. The Voice of Dealer reinforces the quantitative findings – profitability, inventory, dealer rights and future readiness are now central to the OEM-dealer partnership.”

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Mercedes-Benz has inaugurated India's first 'Mercedes-Benz Studio' in Gurugram, Delhi NCR, establishing a new global brand experience format in the country. Located at DLF One Horizon Centre, the studio is designed to bring the luxury automaker closer to customers in key metropolitan areas through experimental and immersive interactions. The opening ceremony also featured the Indian debut of the CONCEPT AMG GT XX supercar and the launch of the Mercedes-AMG PETRONAS F1 e-bike range, developed in partnership with EMotorad.

The studio offers more than a traditional showroom, housing a curated vehicle display alongside a design and material library, a Mercedes-Benz lifestyle collection and exclusive Mercedes-AMG X adidas merchandise. An exclusive Lavonne Café enhances the experience, serving 16 patisserie creations inspired by the brand's design language, featuring sculpted lines and a luxury palette of black, silver and gold. This innovative space allows visitors, from enthusiasts to families, to discover the brand at their own pace within a warm, modern luxury environment that embodies the 'Welcome Home' promise.

This Gurugram studio is part of a worldwide initiative that has established similar destinations in over 14 leading cities across four continents, following the first studio in Copenhagen. Each location is tailored to its city's character within a global framework, ensuring market-specific execution while maintaining brand consistency. The primary objectives include raising awareness among new audiences, deepening long-term customer relationships and reinforcing the brand's presence in India's premier metropolitan markets.

The studio concept is integral to the 'Welcome Home' narrative and coincides with Mercedes-Benz's 2026 celebration of ‘140 Years of Innovation’, commemorating Carl Benz's original patent. These physical destinations serve as convergence points for culture, innovation and urban life. At prime global locations, customers can engage with the latest products, exclusive events, and strategic partnerships, allowing genuine immersion in the Mercedes-Benz brand within their familiar urban environments.

The initiative strategically strengthens urban brand leadership by creating visible touchpoints where brand perception is formed. Visitors can book test drives prior to their visit through the Mercedes-Benz India website and purchase collection items and F1 merchandise at the studio. The collaboration with Lavonne Café results in precision-engineered patisserie, with each creation plated and finished to reflect the automotive brand's aesthetic, including metallic lacquers and signature colour tones.

The CONCEPT AMG GT XX, finished in sunset beam orange, showcases the brand's sensual purity design philosophy with a dynamic fastback silhouette and six circular deep red taillights. The AMG e-bike range, assembled in India by EMotorad, includes City, Track and Rallye editions, all featuring a 250W motor and 25 kmph assistance speed, requiring no registration or insurance in India. Pre-orders are open with deliveries starting mid-September 2026, supported by EMotorad's service network across 55 locations.

Santosh Iyer, Managing Director & CEO, Mercedes-Benz India, said, “Customer engagement with luxury has been evolving, as they desire specially curated spaces to enjoy spending time; experience the latest products, connect with the brand and immerse in an unmistakably familiar ‘Welcome Home’ feeling synonymous with Mercedes Benz. Mercedes Benz Studio presents this unhurried discovery, spending quality time, experiencing elevated culinary delight, making visitors feel welcome and interacting in novel, experimental ways. We are equally excited to showcase our alluring cars in the heart of the city, where customers can experience them in a relaxed and inspiring setting. We are confident ‘Mercedes-Benz Studio’ will create an immersive brand experience for customers as we plan to expand this concept to other metropolises gradually.

“The Studio opens with a distinct AMG flavour for enthusiasts. The CONCEPT AMG GT XX showcases Mercedes-AMG redefining standards of performance with groundbreaking technologies and innovations, underlining an entirely new dimension of a sustained electric future for customers. The launch of AMG F1 PETRONAS e-bikes in India is a natural extension of the AMG brand. These world-class F1 e-Bikes will enable more AMG enthusiasts to connect with the brand’s unique DNA of performance, design and craftsmanship.”

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IDFC FIRST Bank has launched an accelerator programme in collaboration with the Pilani Innovation & Entrepreneurship Development Society (PIEDS) at BITS Pilani. This initiative operates under the IGNITE startup incubation programme, which is managed by the bank’s CSR division, FIRST IMPACT. The partnership is designed to foster enterprises that address critical health and environmental challenges.

The programme will provide catalytic grants, incubation, acceleration, mentorship and ecosystem connections to nurture purpose-driven ventures. It aims to strengthen business and investment readiness while promoting sustainable, high-impact solutions. Eight startups from across India have been selected to participate, focusing on climate technology, carbon reduction and removal, AI and machine learning-based healthcare diagnostics, medical devices and assistive technologies.

These selected startups will receive mentorship, business guidance, access to industry experts and investors and performance-linked grants of up to INR 2,500,000 each. The initiative seeks to scale innovative solutions for carbon sustainability and healthcare accessibility. It is also expected to contribute to employment generation and broader sustainable development goals within the country.

Saptarshi Bapari, Head, Investor Relations and ESG, said, “India is witnessing a remarkable wave of entrepreneurship, with innovators building solutions that are shaping a more sustainable, inclusive and resilient future. What many early-stage startups need is the right support at the right time to turn promising ideas into scalable solutions that can create meaningful impact. Through the IGNITE Social Incubation Program, we are supporting startups working in healthcare and climate sustainability, two areas that are critical to the well-being of our communities and the future of our planet. Our partnership with BITS Pilani combines funding, mentorship and access to a strong innovation ecosystem, helping entrepreneurs accelerate their growth and bring their ideas to life. We hope this initiative empowers founders to scale their solutions, reach more people and create lasting positive impact at scale.”

Prof V Ramgopal Rao, Vice-Chancellor, BITS Pilani, said, “BITS Pilani has spent five decades building an entrepreneurial ecosystem, with impact across all sectors and geographies. We are excited to launch IGNITE to deliver measured community impact across Health and Climate – partnering with IDFC FIRST Bank allows us to apply that discipline to two sectors where India's need is most urgent.”

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The Federation of Automobile Dealers Associations (FADA), the apex national body of automobile retail in India, has announced the appointment of Sai Giridhar as its President. He is the 38th President of the organisation and will be in chair for FY2026-27 and FY2027-28. The decision was made at the 323rd Governing Council Meeting, held immediately pst the 62nd Annual General Meeting.

The Managing Director of Saisha Motors Pvt Ltd, Jaipur, Giridhar has been in the auto business for over 30 years. He operates Skoda, Volvo Cars, JSW MG and MG Select dealerships and started his journey in 1995 with a Daewoo dealership in Jaipur. He has served for long as the Secretary of the Authorised Motor Association of Rajasthan for the past 10 years and has been associated with FADA for more than 10 years, holding posts of State Chairperson of Rajasthan for four years before getting inducted in central leadership team.

Besides Giridhar, the FADA Governing Council also elevated Amar Jatin Sheth, Managing Director, Shaman Group as the Vice President. Pradeep Agarwal, Managing Parter, JMG Group, has taken over as the secretary. Bharat Kumar Chordia, Managing Director, Khivraj Motors, has taken over as the treasurer for FY2026-27 and FY2027-28.

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