Mercedes-Benz USA (MBUSA) has announced a transformational collaboration with Microsoft to redefine automotive maintenance and the way service technicians work, leading to enhanced customer experience and greater efficiencies in communication and employee safety.
As the first mixed reality automotive maintenance system, Mercedes-Benz Virtual Remote Support, powered by HoloLens 2 and Dynamics 365 Remote Assist, allows onsite dealership technicians to work handsfree sharing real-time views and sounds of the vehicle while talking with Mercedes-Benz technical specialists. The remote MB specialists can provide valuable insight and technical guidance to help complete complex maintenance issues in record time, without ever leaving their office.

Christian Treiber, Vice President of Customer Services at MBUSA said, “This is a massive shift in the way we do business – helping us to serve our customers more quickly – and is especially timely with the new realities of COVID-19 and our desire to keep employees safe. Today’s vehicles feature more than 100 million lines of software code. Through our partnership with Microsoft, we have a new paradigm for technology support and communication that helps our dealers and technicians master the complexity of these vehicles while eliminating travel time and onsite visits. It’s like having an expert on your shoulder.”

Alysa Taylor, Corporate Vice President, Business Applications and Global Industry Marketing, Microsoft said, “I’m thrilled by the transformation made possible by our partnership with Mercedes-Benz USA. By leveraging HoloLens 2 and Dynamics 365 Remote Assist, Mercedes-Benz USA has seen rapid time to value, moving from proof of concept to broad deployment in a matter of months. Microsoft is honored to be part of Mercedes-Benz USA’s disruption of the automotive industry and change the way they provide services for their customers.”

The Augmented Reality experience
Whether simply inspecting a vehicle to make decisions about body repair or to solving more complex situations that require a collaborative diagnostic plan, with Mercedes-Benz Virtual Remote Support, the onsite technician puts on the HoloLens 2 headset and has immediate, real-time support from Mercedes-Benz technical specialists anywhere in the United States. Leveraging Dynamics 365 Remote Assist, the remote specialist can see exactly what the technician is seeing at the dealership. Working in a mixed reality environment, it is an immersive experience where they both can view intricate 3D images and holograms, see where changes need to be made, annotate the visual information, add documents, insert arrows, circles and more all to highlight areas on which to focus.

Matias Scolnik, shop foreman at Mercedes-Benz of Coral Gables, one of the 12 dealerships that piloted the technology said, “We save so much time not having to go back and forth, uploading information, asking questions, waiting for a response. To get cars back to the owners—diagnosed, fixed, washed and ready to roll—in a fraction of the time, this has a huge impact on our ability to provide excellent customer service.”

Mercedes-Benz Virtual Remote Support was recently rolled out to all 383 dealerships across the U.S.

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German tier 1 supplier ZF Friedrichshafen and the BMW Group have entered into a long-term supply agreement for passenger car drive systems. The contract, valued at several billion euros, extends until the late 2030s.

The agreement focuses on the supply and continued development of the 8-speed automatic transmission (8HP). The partners aim to support low-emission mobility and maintain technological flexibility during the industry transition.

A central component of the partnership is the technical evolution of the 8HP transmission kit to meet the requirements of electrified drives. The development will focus on increasing efficiency and performance for future vehicle concepts.

Mathias Miedreich, CEO of ZF, said, “Together with BMW, we are sending a strong signal for innovation, efficiency, and sustainability in an industry undergoing dynamic change. This agreement highlights the strategic importance of our 8-speed automatic transmission as a key technology for the transformation of drive systems.”

The duration of the contract provides both ZF and BMW with planning stability in a changing market. ZF aims to strengthen its position as a system supplier while reducing risks through close collaboration with the carmaker.

Sebastian Schmitt, Head of ZF's Electrified Drive Technologies division, explained, “The new agreement with BMW shows how important long-term planning horizons are for technological advancements. It creates clarity and stability for both companies and enables us to align the next generation of the 8HP specifically toward efficiency, performance, and long-term viability.”

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Aumovio has entered a supply agreement with Chinese electric vehicle manufacturer Leapmotor to provide safety components for the carmaker’s B and C platforms.

Several models within Leapmotor’s B platform now utilise Aumovio's long-range radar, electric parking brake and airbag control unit (ACU). Models on the C platform, including the C10, C11 and C16 SUVs, feature the latest generation of the MK C2 one-box brake system, alongside the long-range radar and ACU.

The project was completed with a development cycle approximately one-third shorter than traditional automotive timelines. Aumovio attributed its speed to ‘local-for-local’ strategy in China, where the company operates 20 sites and employs around 10,000 staff. In 2024, Aumovio held a 14 percent share of market revenue in the region.

The supplied technologies include:

• MK C2 Brake System: A unit combining the master cylinder, electronic brake system, and brake booster. It is produced locally in Shanghai.
• Long-Range Radar: A sensor with a detection range of up to 280 metres, used for driver assistance across both platforms.
• Airbag Control Unit (ACU): Integrated with crash satellite sensors, these components are manufactured in Changchun.

Boris Mergell, Head of the Safety and Motion business area at Aumovio, said, “Pairing ‘China speed’ with ‘German quality’ technologies helped us to support a rapid roll-out with our latest safety technologies. This underscores Aumovio’s course towards an adaptive powerhouse that works flexibly and closely with customers to innovate. It also shows that we continue to strengthen our customer relationships in the important market China.”

The partnership supports Leapmotor’s international presence. The B10 and B05 models, which feature Aumovio's ACU and radar technology, were showcased at the IAA 2025 in Munich as part of the manufacturer's European entry.

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Bengaluru-headquartered ER&D company L&T Technology Services (LTTS) has announced a multi-year engagement within its mobility segment from an automotive manufacturer. The agreement involves software, connectivity and digital engineering services across vehicle technology domains. This win follows the company’s investments in R&D labs and mobility infrastructure designed for programs with global manufacturers.

The engagement covers mobility engineering capabilities, including embedded systems, digital platforms, verification and validation, cloud integration and cybersecurity. LTTS intends to use its engineering expertise and delivery frameworks to support the customer's technology roadmap. 

At present, LTTS operates 22 design centres and 100 innovation labs globally.

The agreement strengthens the partnership between LTTS and the automotive manufacturer in the area of mobility engineering. The company provides design, development, and testing services across the mobility, sustainability, and tech segments. 

Alind Saxena, Executive Director and President, Mobility and Tech at L&T Technology Services, said, “We are proud to deepen our partnership with the valued customer through this strategic engagement. LTTS brings together domain-led engineering, secure development practices and excellence in global delivery to accelerate the future of premium mobility. The win reflects the trust placed in our teams and our commitment to delivering world-class engineering at scale”.

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French technology company Valeo and NATIX Network have announced a partnership to develop a multi-camera World Foundation Model (WFM). The project combines Valeo’s research in artificial intelligence and generative modelling with NATIX’s decentralised physical infrastructure network (DePIN) to create an open-source platform for autonomous driving and robotics.

The initiative aims to move beyond perception-based models by creating a system capable of predicting future states and reasoning about physical interactions in a four-dimensional environment. The model will be trained using NATIX’s data network, which has collected 600,000 hours of video data across the US, Europe and Asia over seven months. This data provides the multi-camera inputs necessary for the spatial perception required by autonomous vehicles and robots.

The partnership builds upon Valeo’s existing open-source frameworks, VaViM (Video Autoregressive Model) and VaVAM (Video-Action Model). While these frameworks were previously trained primarily on front-camera datasets, the integration of NATIX’s multi-camera network expands the AI’s field of vision to 360 degrees.

Under the open-source framework, the partners will release models, datasets and training tools. This approach is intended to allow the research community to fine-tune models and benchmark physical AI across various driving conditions and geographic regions. The collaboration seeks to accelerate the deployment of end-to-end AI models by learning from real-world edge cases captured by vehicles in operation.

Marc Vrecko, Chief Executive Officer, Valeo’s Brain Division, said, “Since our creation in 2018, Valeo’s AI research center has been at the forefront of AI research in the automotive industry, especially in the fields of assisted and autonomous driving. Our goal has always been to advance mobility intelligence safely and responsibly. By combining Valeo’s generative world modeling research expertise with NATIX’s global multi-camera data, we are accelerating both the quality and the accessibility of next-generation end-to-end AI models, enabling the research community to build upon strong open models.”

Alireza Ghods, CEO and Co-Founder, NATIX, added, “WFMs are a once-in-a-generation opportunity — similar to the rise of LLMs in 2017–2020. The teams that build the first scalable world models will define the foundation of the next AI wave: Physical AIs. With our distributed multi-camera network, NATIX has a clear advantage of being able to move faster than large OEMs.”

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