Auto Care Association Adapts To Tech Changes: Bill Hanvey

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  • December 21, 2021
Auto Care Association Adapts To Tech Changes: Bill Hanvey

Auto Care Association, the voice of the USD 392 billion auto care industry, provides advocacy, education, networking, market intelligence, technology standards and communication resources to its member companies. The estimated global automotive aftermarket across all vehicle classes is USD 1.77 trillion. The United States accounts for USD 405 billion. It is expected to grow at a CAGR of 3.4 percent and reach USD 448 billion in 2022. This growth will be fuelled by the increase in the miles driven, the average age of vehicles and in the number of vehicles above 12 years which was 43 percent of all light vehicles in 2019. 

Challenges keep mounting with the multiplicity of disruptions in the automotive space, and with the OEM technologies that make customers depend on their supply chain, products or preferred service centres. Bill Hanvey, President and CEO of Auto Care Association, told T Murrali in an exclusive interview that “Just as the aftermarket continues to evolve through technology advancements, we will continue to help the industry to go forward. The moment we hear about potential new disruptions, our teams will gear up to get the right information, educate the industry, and work with partners to develop solutions, through standards, training, legislation, data and intelligence.” The excerpts:- 

Q: Globally, the automotive industry has been facing several disruptive technologies like the emergence of alternative and autonomous vehicles. How will these influence your members and how will Auto Care Association guide them to deal with the situation?

Hanvey: There have been disruptive technologies in our industry all the way from the key ignition rather than a crank start. Electronic fuel injection was also predicted to be our demise, but guess what, our industry has adapted and thrived with each technological challenge. Currently, ADAS systems, embedded and encrypted software, and telematics are the biggest disruptors on the horizon for our industry. Where some of these technologies differ from those in the past is that many of them require either legislation or regulation in order to standardize repair procedures.

The Auto Care Association has invested heavily on our government affairs and emerging technology teams to meet these and future challenges. We are developing and driving the adoption of the secure vehicle interface to access data cyber-securely utilizing ISO standards and working with industry experts to develop standards to align and repair ADAS systems.   

Q: With the popularity of electric vehicles, there will be far-reaching consequences. They will eliminate about 30 percent (in terms of value) of components that go into the traditional vehicles hauled by Internal Combustions engines. This will definitely affect the aftermarket and service centres. How do you see this emerging scenario and what do you think are the ways out for the industry? 

Hanvey: While EVs are certainly the wave of the future, they still represent less than 2 percent of the total vehicles in the US. Forecasts for 2030 show less than 5 percent of the VIO will be electric. Most of the changes will be seen in the adaptation of the internal combustion engine such as start-stop technologies and the use of turbochargers and upgraded transmissions to deliver power from smaller-sized engines. The maintenance and repair of true EVs will see a dramatic shift in the way we currently associate car repair and most of these repairs will be on the software updates and will require technicians with completely different skill sets.   

Q: How do you see the expansion of the DIY segment with the disruptions in the automotive industry?

Hanvey: No matter the disruptor, there have always been DIYers to find and implement solutions. That’s one of the things I love about this industry – where there are enthusiasts, there’s innovation. And there will always be automotive enthusiasts and people willing to tinker with their vehicles, which is great for us.

Q: The industry you represent has been facing threats from international free trade. Can you explain the current challenges on this front and your plan to interfere in favour of the industry?  The automotive industry in the US has also been encountering several challenges on account of wide ranging tariffs and regulatory shifts. What, according to you, is the way out for the industry? Can you share with us your initiatives to resolve these issues?  

Hanvey: Our priority is to ensure that the Trump administration does not move forward with the proposed Section 232 Tariffs on imported autos and auto parts. Such action would be disastrous for the US auto care industry. An Auto Care Association study has found that 25 percent tariff on auto parts would result in the loss of over 100,000 US jobs throughout the supply chain. Additional studies assert that the US consumers would pay USD 7,000 more for a new vehicle and their annual cost of ownership would increase by USD 700. We are an active member of the Driving American Jobs coalition, which has been pressurising the administration and Congress to ensure these tariffs never go into effect.

The auto care industry supports efforts to deal with China’s unfair trade practices, particularly related to intellectual property and forced technology transfer; however, China remains a critical trading partner in our global supply chain and the ongoing trade war only harms our members and the US consumers. Our distributor and retail members have already begun to pass the costs of these tariffs to consumers, raising prices and forcing drivers to defer critical safety-related service. Furthermore, while some members have been able to identify alternative suppliers in other countries, certain safety-related products such as aftermarket brake rotors are almost exclusively manufactured in China. Moving production back to the US or to another country is both time and cost-prohibitive. Supply chain decisions must be made with absolute certainty, and currently, given the volatility of our international trade policy, there is none.

The Auto Care Association frequently testifies on the trade issue before Congress and the administration. In addition, we recently welcomed 300 of our members to Washington, D.C. to meet face-to-face with the members of Congress and communicate our industry’s trade positions. Due to widespread industry opposition to the US’ current strategy, our hope is that our ongoing efforts will scale back detrimental trade policies or at least prevent any future tariff increase.

Q: Auto Care Association has set up standards to enable exchange of information. How is it helping your members and the end-users?  

Hanvey: ACES (Aftermarket Catalogue Exchange Standard) is compiling an electronic catalogue with high-quality, consistent content about thousands of product-lines possible and efficient. Using ACES, suppliers can describe vehicle configuration with valid database values. Suppliers can define product terminology with a database of product names, all in a computer-readable format, for the exchange of this information from supplier to receiver.

PIES (Product Information Exchange Standard) defines the rules for managing elements of product information, product images, product attributes and also the format of the information and the valid values. With PIES, customers and those in the distribution chain will know what a product looks like, what it weighs, the size of the box and how many are packed inside, the length of the warranty, the country of origin, the performance attributes, and much more.

Together, these standards enable auto care businesses across the globe get the right product, to the right place, at the right time, with predictable results, faster innovation and lower costs. The most widely used standards in North America, ACES and PIES, are now available in Chile and Colombia.

We have also introduced a new product called UniLink that allows you to map a part to a vehicle platform rather than a ‘year-make-model’ enabling you to determine globally what parts fit where and in what country. This significantly reduces product management time and effort for product research around the globe. 

Q: How do you see the growth of the US aftermarket vis-à-vis the global aftermarket industry?

Hanvey: We collaborated with Hanover Research this year to estimate the global aftermarket for passenger cars, light-duty, medium-duty and heavy-duty vehicles. The estimated global automotive aftermarket across all vehicle classes is USD 1.77 trillion. With the US representing USD 405 billion and projected to be USD 448 billion in 2022, the US accounts for over 25 percent of the entire world’s aftermarket ecosystem.

Q: What are the initiatives taken by the Auto Care Association to support this growth trend?

Hanvey: Because we know that the industry and the businesses within it are not bound by walls, borders or even class of vehicles, the association expands its benefits and resources to help anyone in the auto care industry to take advantage of these trends:

a) Auto care businesses are looking for data to make better business decisions, particularly, how products are selling compared to the market, identifying shifts in demand, category performance and sales forecasting. In response, we launched Demand Index to help companies know how their products are performing against the market. autocare.org/demandindex  

b) Optimizing the supply chain, reducing costs and research time continues to be a need in the industry as well. Many businesses spend countless hours and dollars identifying which of the products they sell fit vehicles worldwide. In response, this year, we debuted UniLink to create those connections. autocare.org/unilink

c)     We know that many businesses don’t just dabble in light, medium and heavy duty classes, so we launched Off-Highway and Equipment Data in VCdb to help those businesses sell those parts more efficiently for segments like agriculture, construction, marine, railway, and more.

Q: What is your outlook for the growth of the aftermarket in the next five years?

Hanvey: This USD 405 billion industry in 2019 is expected to grow at a CAGR of 3.4 percent and reach USD 448 billion in 2022. This growth will be fuelled by a gradually increasing number of miles driven, the increasing average age of vehicles and the growth of vehicle population in the 12 year and older category, which represented 43 percent of total light vehicles in 2019. Motorists recognize that vehicles are engineered to last longer and are willing to take advantage of the cost of vehicle maintenance and repair vs the cost of purchasing a new vehicle. Interesting but not surprising to note is that the 5-year forecast of CAGR for most auto care sales show forecast in the high 2 and 3 percent, while electronic shopping is projected at 8.6 percent.

Q: Can you tell us about the ‘Be Car Care Aware’ campaign and how it has evolved since introduction in educating consumers? What are the products in focus now?

Hanvey: The Car Care Council (and its `Be Car Care Aware’ campaign) announced early this year an agreement with the Automotive Industries Association of Canada (AIA Canada) and the Asociación Nacional de Representantes, Importadores y Distribuidores de Refacciones y Accesorios para Automóviles, A.C. (ARIDRA) to create Car Care Council North America to direct the ‘Be Car Care Aware’ consumer education campaign in the US, Canada and Mexico. Car Care Council North America builds on the positive reputation and image of the current Car Care Council that has been funded and directed by the Auto Care Association for nearly 20 years as a credible source of information about the benefits of vehicle maintenance, care and repair. As everyone working in the global auto care industry knows, proper vehicle maintenance is a universal issue and a challenge that has no borders. Expanding the Car Care Council initiatives in Canada and Mexico was a logical next step in educating consumers about the benefits of regular vehicle upkeep.

Q: A Few years ago the 15 year or older vehicles were the fastest growing segment in the US. What is the current status and how has it changed the business for your members?  

Hanvey: Evidence of the aging light vehicle continues. Vehicles in the 12+ year old category now comprise 44.3 percent of total light vehicles (up from 32.3 percent in 2009) and is growing at a five-year CAGR of 4 percent.

Q: Could you update on Auto Care Association’s working model of the secure vehicle interface that allows access to the vehicle’s data at a point in the vehicle?

Hanvey: The automakers have pushed back on the aftermarkets need to access vehicle data and state that we need to come up with a safe, secure and standardized method for access to vehicle data. Well - guess what - talk about meeting the tech challenges of our industry today; we had working examples at AAPEX 2019 in the Emerging Technologies booth. There, attendees were able to view a demo of the Secure Vehicle Interface, implementations of recently-approved international standards and how consumers could control to whom their vehicle data was sent.

Q: What is the update on the association approaching OEMs to share telematics data?

Hanvey: Despite attempts to negotiate a settlement by the Auto Care Association and others, no such agreement has been reached to resolve the data access/control issue with the OEMs. 

Q: Emulating the tagline, ‘Independence Drives Us,’ your members have been independent and did not rely on the OE to perform vehicle repairs. With lot of disruptions in the automotive space, do you see this as a challenge? If so, what are the initiatives taken by Auto Care Association to mitigate these issues?

Hanvey: It continues to be a challenge as OEMs create technologies that create dependence on their supply chains, products and preferred service centres. But just as the aftermarket has continued to evolve throughout technology advancements, we will continue to help the industry do the same, now and in the future. The moment we hear about potential new disruptors is the moment our teams  mobilize to get the right information, educate the industry, and work with partners to develop solutions, whether it’s standards, or training, or legislation, or data and intelligence. This is why we do what we do; we want to allow free competition, choice, and a fair playing field for generations to come. (MT)

 

Spinny Partners Nissan, JSW MG Motor And Tesla To Expand Services In India

Spinny

Spinny, a leading used car buying and selling platform, has announced partnerships with car manufacturers Nissan, JSW MG Motor India and Tesla to expand its services across buying, selling, exchange, evaluation, refurbishment and retail operations in India.

The agreements connect vehicle manufacturer operations with Spinny's platform to service internal combustion engine and electric vehicle transactions. At present, Spinny operates across 80 cities in India, maintaining 57 car hubs, 17 Spinny Parks and 15 integrated restoration centres.

Under the partnership with Nissan India, Spinny provides a 55-minute vehicle exchange program offering exchange benefits up to INR 75,000 for customers exchanging vehicles for new Nissan models. Nissan dealerships will accept Spinny-issued buying letters to complete the exchange process.

Saurabh Vatsa, Managing Director, Nissan Motor India, said, “At Nissan Motor India, we remain committed to creating greater value for both our customers and dealer partners through innovative and customer-centric solutions. Our collaboration with Spinny as a preferred exchange partner represents a strategic initiative aimed at strengthening our vehicle exchange ecosystem, enhancing the overall customer experience and contributing meaningfully to dealership growth.”

For Tesla, Spinny operates as an exchange partner under the Switch and Save program, facilitating the sale of internal combustion engine vehicles for buyers transitioning to Tesla models, including the Model Y Rear-Wheel Drive.

The partnership with JSW MG Motor India focuses on pre-owned electric vehicles across models including the MG Comet EV, MG Windsor EV and MG ZS EV. Spinny provides battery health assessments, certifications, refurbishment and warranty continuity across cities including Bengaluru, Chennai, Delhi NCR, Hyderabad, Kochi, Mumbai, Pune, Jaipur, Ahmedabad, Kolkata, Lucknow, Chandigarh and Coimbatore.

Vinay Raina, Chief Commercial Officer, JSW MG Motor India, said, “Our aim is to become a leading NEV brand in the country and as electric mobility continues to gain momentum in India, building a strong and trusted pre-owned ecosystem will be critical to accelerating adoption. Our partnership with Spinny enables us to extend confidence across the ownership lifecycle while making electric mobility more accessible, transparent and rewarding for customers.”

Niraj Singh, Founder and CEO, Spinny, said, “The future of automotive is not just about selling cars, but about building a more connected ownership ecosystem. At Spinny, we believe trust will be at the heart of that evolution. Our partnerships with Nissan, JSW MG Motor India and Tesla bring together OEM expertise and reach with our capabilities across buying, selling, evaluation and restoration, all with a sharp focus on customer experience and value. Alongside partners, we are bringing together different parts of the automotive journey to make it simpler, more transparent and more rewarding for customers, from discovering and buying a car to selling, exchanging, upgrading and owning it.”

SMK Typhoon

SMK Helmets has received a four-star safety rating for its Typhoon full-face helmet from the Safety Helmet Assessment and Rating Programme, the UK Department for Transport's testing body. The result makes SMK the first Indian helmet manufacturer to obtain a 4-star rating under the scheme.

Established in 2007, the UK programme conducts independent evaluations of helmets purchased directly from retail outlets. The evaluation protocol subjects seven samples across size ranges to 32 impact tests. These tests involve striking five areas of the helmet at impact velocities of 6.0, 7.5 and 8.5 metres per second to measure energy transmission to the head, before assigning a final rating out of five stars.

The Typhoon full-face model is constructed with an Energy-Impact-Resistant Thermoplastic shell and weighs 1.6 kilogrammes. It features a drop-down sun visor, Pinlock 30 lens, anti-scratch coatings, multi-point ventilation channels and a quick-release buckle system. Certified to the United Nations Economic Commission for Europe ECE 22.06 standard, the helmet is produced in seven sizes ranging from XS to XXXL and sells in India from INR 5,200.

Sidhartha Bhushan Khurana, Managing Director and Chief Executive Officer, SMK, said, “SMK has engineered helmets around top protection for years – The SHARP rating is simply independent, public validation of that approach. The Typhoon's score reflects a standard we've held ourselves to well before any external test came along to measure it: materials, construction and design built to perform, not just to pass. Indian riders deserve helmets tested to the same yardstick as the world's best-known brands, and this is a step toward making that the norm rather than the exception.”

The certification coincides with SMK's appointment as technical helmet sponsor for the Moto4 Latin Cup. SMK currently distributes its product range in more than 40 international markets.

Zoomcar And Uber Partner To Integrate Intercity Travel Options

Uber - Zoomcar

Zoomcar, a leading peer-to-peer car-sharing platform and ride-hailing company Uber have formed a partnership to integrate outstation travel options within the Zoomcar application.

As per the understanding, users searching for self-drive vehicles on the Zoomcar platform can access and book Uber Intercity chauffeur-driven rides. The integration allows travellers to compare self-drive rentals alongside chauffeur-driven options on single-trip and round-trip routes within a single interface.

The service has launched across Bengaluru, Delhi NCR and Mumbai, with plans to extend the integration to additional cities over time.

The collaboration aligns with shifting consumer preferences in India toward shared mobility access and flexible transport options over vehicle ownership across urban and intercity travel routes.

Deepankar Tiwari, CEO, Zoomcar Holdings, said, “Zoomcar is where India’s most intentional travelers come to plan how they move. Some of them want the freedom of a self-drive car. Others, on other days or other trips, want the comfort of being driven. Both needs are valid, and both deserve a world-class experience. By partnering with Uber, we’re making sure that when a Zoomcar user faces that choice, they don’t have to leave our platform to find the answer. That’s what serving the traveler fully looks like.”

Rishant Ghosh, Director of Consumer & Growth at Uber India & South Asia, said, "Uber Intercity has increasingly become the preferred choice for travel across cities, with demand growing across Tier-2 and metro markets alike. We're also seeing more Indians choose road trips for weekend getaways, family visits and holidays. Through this partnership with Zoomcar, we're making Uber Intercity accessible to even more travelers, giving them another convenient way to book reliable, comfortable outstation rides."

Steelbird Launches Fairy Helmet For Women Riders At Prices Starting INR 1,299 In India

Steelbird Helmet

New Delhi-headquartered helmet manufacturer Steelbird has introduced the Fairy Helmet at prices starting at INR 1,299. The helmet is especially targeted for women riders in India, with the launch coinciding with the Raksha Bandhan festival.

The Fairy helmet construction utilises an acrylonitrile butadiene styrene shell paired with high-density expanded polystyrene padding. The design holds Bureau of Indian Standards certification and features a polycarbonate anti-scratch visor, a top ventilation port and a micrometric buckle system.

Rajeev Kapur, Managing Director, Steelbird, said, “Raksha Bandhan is a celebration of care, protection and the beautiful bonds we share. With the Fairy Helmet, we wanted to bring that thought into something women can use every day. It is designed specially for women and combines safety with colours, comfort and a sense of personal style. We want every woman who wears it to feel confident, comfortable and completely herself on the road.”

The model range includes decal patterns and finishes across three size options: Small (560mm), Medium (570mm) and Large (580mm). The series is available across Steelbird retail outlets and online distribution channels.