With more and more cars getting into the market, car service is here to stay and has enormous potential. Multi-car servicing businesses will necessitate more advanced technology and updated skills in order to handle the car service needs of today. Vivek Sharma, Founder & CEO, Fixcraft, discusses how technology is the company’s backbone, how it has won its customers’ trust and sources spare parts and more. Read on…

The multi-car servicing business in India is picking up today and could be the future of the country. Car ownership is still evolving in our country, while we are already the third-largest auto market. The per capita car penetration is still very low, so we will still look at buying more cars, and there is huge potential for growth here.

As there will be millions of cars coming on the roads every year, they will require maintenance and care during their lifecycle. Also, a well-serviced car does not pollute the environment as much as one that has not been serviced. Besides, to add to the driving experience, which is evolving, a car serviced well on time only makes the experience more pleasant.

One company that is investing a lot in tech-enabled infra in multi-brand repair and service is Fixcraft. Fixcraft was founded by IIMB alumni Vivek Sharma, Inderjeet Rao and Abhishek Goyal in 2018. A tech-enabled one-stop service for all car repair and servicing needs, all of Fixcraft’s garages are company-owned. With 20,000 happy customers, the company plans to go pan-India in a year and even intends to get into a franchise model, but at the right time – it is in no rush. It already has workshops in Gurugram, Noida and Bengaluru and will open shops in Pune and Hyderabad over the next two to three months.

An end-to-end service delivered through an easy-to-use app today, the first two and a half years of Fixcraft’s operations were only into body repair. It started with mechanical repairs in June-July of 2021. Today, all its facilities operate across all services.

Fixcraft’s inception
Vivek Sharma, Founder & CEO, Fixcraft, has been in multiple roles that have given him an exposure to the automotive industry. What he observed in around 2016-2018 was that there were a lot of changes in the way cars were being purchased and sold in the market. However, the repair sector was functioning in the same way that it has been for decades. Therefore, there was some need for a disruption to happen in this space, which brought the idea of Fixcraft into being.

Sharing his own experience, Sharma tells us, “When I was driving a Maruti Ciaz back in 2017, it met with a small accident. It got a dent on a door, and after I sent it for repair to Maruti, I was charged a high amount for it. While I tried to get it done at a cheaper price, I wasn’t sure about the quality of the work on the car. So I ended up driving a dented car for a few months. If one observes, practically every car on the road has a scratch or some other blemish on it, and of course, no one likes that. That’s when it hit me that there’s probably no solution about the quality of the work done on a car while not burning a hole in one’s pocket. That’s when we realised that something needs to be done about this sector, clubbed with the market potential and my personal experience. This led me to do a lot of research about it.”

Sharma further shares, “When we decided that something needed to be done about this sector, the point was, ‘what should we do?’ Do we do everything related to car repair? Or do we only do accidental or body repair? Another question that arose was that which business model should we do – do we just aggregate the demand existing in the market and divert it to the existing workshops? Or do we do something about it ourselves?”

Sharma goes on to tell us that it was decided that an aggregation or marketplace kind of a model would not be a great place to go to. “That’s because the quality of the service was very important; the delivery of quality is in the hands of a third-party garage in an aggregation model. Thus, we decided that we’ll have 100 percent control on the garages in our phase one, where the work will be done – we’ll own the garage and the people working out of it,” he says and continues, “We decided to focus on better customer delivery and then explore multiple cities. But our phase one was to understand the consumer pain points, which we wanted to solve at our own scale.”

Sharma adds that Fixcraft decided to enter the market with body repair and chose to do car service in its phase two.

Consistent quality
With its presence in multiple cities, we ask Sharma how the company makes sure that the quality of their services is consistent everywhere. Sharma cites, “Quality control is a multi-part process, where the work is happening and then you are standardising things. That way, there’s no problem at a later stage. You then have checks and balances, so that even when you are following the process, you make sure that nothing outside of it is happening.”

“The actual work is happening on the car in phase one, which we have further broken down into two parts – the first is the people and the process that the people follow, and the second is the material that is being used on the car. So we standardise the consumption of the material; we test it out at our Gurugram facility. We have standardised the materials that we will use all across our garages, with a central and country-level tie-up with multiple companies,” he adds.

Throwing more light on the process, Sharma asserts, “Let’s say a door needs to be painted – that involves a 13-step process. So everybody follows that 13-step process, which brings out a certain level of standardisation across the centres – if this 13-step process is followed, with the same kind of material being used, then it results into roughly 90-92 percent standardisation right there.”

“The second level is the gate check, where the quality inspection takes place before the car is delivered, which is same across all our garages, irrespective of the location,” Sharma adds.

In a nutshell, Fixcraft is standardising its entire operating procedures that need to be followed, which is a work in progress for the company. “We’ll do a franchise expansion model when we are completely sure that it’s a foolproof playbook that can be followed by anybody who gets on board. While we have achieved a certain degree of standardisation, a certain degree is still a work in progress,” Sharma tells us.

Individual garages running on their own
With two more garages in line and keeping its quality consistent with its presence in multiple cities, Fixcraft mainly strives as a company by focusing on having the individual garages it operates run on their own in the first three to four months and get into an operating break-even point. “The workshop starts running on its own between one quarter or four months (even if it takes a little more time),” Sharma highlights and goes on, “Typically, one workshop should be able to give us about INR 8 million a month of top-line. But we operationally break-even at about INR 2.5 million.”

Technology – the mainstay
Technology also happens to be the backbone for Fixcraft, like it is for so many other companies in the industry, where it is being used to build more trust and transparency with customers. Also, digital is the key today for any organisation, and shedding more light on this, Sharma explicates that a car service experience with Fixcraft will be very similar to how one orders food on a food delivery app. “You can order what you want for your car on a Fixcraft app,” Sharma explains and continues, “You add it to your cart and order it. Then a person comes to pick up your car, and you can see who that person is, along with their details, like photo, ID card, valid driving licence etc.”

“Moreover, when the car is in the garage, no upsell happens, which we have made sure of as a policy. Therefore, the customer is not in constant fear that the advisor in the garage is going to upsell them three or four more things that the car may not need, thus increasing the expected bill. Also, when the car is in the garage, the customer will see a step-by-step update, along with a photo of the car, as to what’s happening; like the car is being washed, is ready for delivery etc.,” clarifies Sharma.

Fixcraft also has a workshop module that has different cars assigned to the service specialists in the workshop. They update the status, which is visible to the customer. Plus, technology also helps the company get more output. “We have a system which analyses different times that are taken across different categories of works in the car,” Sharma states and goes on, “By analysing this, the system throws out a schedule mentioning which car needs to be sent to which part of the workshop, as every car has a different scope of work.”

Winning the customers’ trust
While technology plays a prominent role in making sure that the customers have transparency about the company’s processes, it’s a given fact that most authorised service stations make replacements for car parts instead of repairing them, which leads to making more money. However, it’s the other way round with Fixcraft. Sharma elaborates, “We make more money when we repair rather than replace. So everybody in the value chain knows that we need to stay away from replacement as much as we can in order to keep the company profitable.”

Another factor that Fixcraft has focused on is to incentivise the advisors to get a five-star review from the customer. “There is an established norm where the advisors in our garage will not really tell the customer what to get done for their cars,” Sharma enlightens and adds, “But they have to give the right advice, so that the customer is happy and gives a five-star review for the work that is delivered. This is something that we have seen working for us right now.”

Fixcraft’s hiring strategy
But how does a company make sure that its employees and technicians are skilled enough to develop that transparency with customers? Of course, that all starts with the hiring itself.

“People who are part of ITIs and vocational institutes are trained in the basic theory and skills,” Sharma asserts and continues, “We hire them and bring in our experts. For example, our paint company expert will come and help them understand the various steps. A training is done every quarter. Then we have on the job training – a supervisor, a technical assistant, or an expert will train them on the go. The technical supervisor is typically part of the oil company. For instance, if we take oil from Castrol, Castrol will appoint one technician here, who will provide training in car servicing, car maintenance, AC repair etc. to do in the standard process.”

Sharma further informs that Fixcraft is also going to start a certification programme for all the technicians who have gone through this training. “We intend to make a full-fledged programme around the training and certifications of technicians and mechanics who are operating in our garages. In truth, they will also be employable outside of Fixcraft to work in other multi-brand workshops,” he elucidates.

Difference in cost
While winning the customers’ trust makes a humongous difference in having them coming back again, in terms of cost and quality both, Fixcraft sees to it that the customer experience they provide is impeccable. But they focus on their prices too. When asked about the cost differences between getting a service at a Fixcraft workshop and an authorised service centre, Sharma tells us that it varies depending on the brand and segment of the car. Giving us an example, he says, “For instance, an entry level Maruti Swift can get one door painted for INR 3,000- 3,200 at Maruti, while the same can be done for INR 2,000 at a Fixcraft workshop. As the segment goes up, a Volkswagen Vento door paint will cost about INR 7,000 at a Volkswagen workshop, while it will cost INR 3,000-3,200 at a Fixcraft workshop.”

Getting the spare parts
Whether a company chooses to replace or repair a part, sourcing spare parts can be a big challenge for any multi-brand service business, from fast moving to slow moving to maintaining inventories. In fact, a lot of companies are investing their money just to manage inventories in different ways.

Explaining Fixcraft’s way around getting their spare parts on time, Sharma puts across that when their workshop business was scaling, until then, their spare parts needs were being met by their local sourcing. “However, we began to realise that while we were able to source the spare parts, our pricing was not really up to the mark – because we would not buy it in bulk,” he mentions and continues, “We decided in December last year that we may want to build a spare part vertical of our own, where we will source directly, and not only consume them ourselves but supply to the market as well. That would mean becoming a large distributor of spare parts pan-India, which is the plan.”

Sharma further conveys that they are working with large distributors across the country right now – West, South and North (East is not so prominent yet). “We also have a solid database where we have started sourcing inventory of parts that are fast moving,” he informs and goes on, “On the body shop part side, the advantage is that the customer expects that the car will take two to three days to come back. So we follow a ‘Just in Time’ philosophy on body repairs.”

Effect of the Covid pandemic
While the Covid pandemic affected Fixcraft’s overall business, it also did good for it where personal space became very important. People were not comfortable with taking an Uber or Ola during the pandemic, because of which they started using their personal cars more. “This in turn resulted in them caring for their personal cars more, and that acted as a booster for our business,” Sharma cites and continues, “When the markets opened up, we saw a sudden surge in our business – service as well as repair. And that has continued; whenever there has been a lockdown, we have seen a dip. But that’s typically momentary – the moment the lockdowns open up, the upsurge in the demand covers up for the dip in the previous months.”

Being top-notch
Fixcraft intends to capitalise on economies of scale. From providing excellent services to complete customer satisfaction, the entire ecosystem of multi-car services and repairs is evolving, and will do so with the years to come, with technology becoming more advanced and customer requirements changing rapidly. When it comes to car services, while making profits is important, what’s pivotal is to ensure that the customer experience is paramount and that the car is delivered as quickly as possible with efficient work done on it.

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Maruti Suzuki India, the country’s largest passenger vehicle manufacturer, has established a new corporate benchmark by servicing over 28.4 million vehicles across its domestic network in FY2025–26. This represents the highest annual service load handled by the carmaker since its inception.

The volume throughput was sustained by an expansive retail and aftersales infrastructure consisting of 5,926 service touchpoints across India. To accommodate evolving powertrain architectures and growing volume requirements, Maruti Suzuki India has outlined a long-term network expansion roadmap targeting the establishment of approximately 8,000 active service touchpoints by FY2030–31.

Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India, said, “Achieving our highest‑ever annual service load is a significant milestone and reflects the trust customers place in Maruti Suzuki’s after‑sales capabilities. I would also like to thank our channel partners for their continued commitment and tireless efforts, which have been instrumental in achieving this milestone.”

“High-quality after-sales service is essential for maintaining vehicle health and ensuring optimal performance throughout its lifecycle. It plays a key role in building long-term customer confidence and strengthening brand loyalty. Since our inception, we have consistently believed that our service footprint should remain ahead of sales. As vehicle technologies advance and customer expectations continue to evolve, we remain committed to expanding our service footprint and introducing innovative service formats to address diverse customer needs more efficiently. By FY 2030-31, we aim to establish about 8,000 service touchpoints,” he added.

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STUDDS Accessories has launched the Helios Effect, a new graphic decal edition of its flagship full-face helmet at INR 3,445. The model joins the existing Helios lineup, which includes the Unicolor, D1 Asphalt, D2 Circuit and Superman Edition variants.

The Helios platform was initially developed for Southeast Asian markets – debuting first in the Philippines, before expanding to Colombia, Mexico and subsequently India. The new ‘Effect’ variant updates the visual design with a hard-edged, polygonal graphic pattern inspired by modern sports car panels and performance motorcycle fairings.

The helmet is constructed from an injection-moulded, high-impact engineering thermoplastic shell paired with an integrated rear aerodynamic spoiler to manage wind resistance. The complete assembly weighs 1,400 grams.

Safety and impact management are handled by a regulated-density Expanded Polystyrene (EPS) inner liner designed to distribute impact forces across distinct zones. The helmet carries dual safety compliance certification, meeting the Bureau of Indian Standards ISI index (IS 4151) and the United States Department of Transportation (DOT) FMVSS No. 218 standards.

The Helios Effect features a silicone-coated dual-visor system that pairs a clear outer visor with a drop-down, smoked inner sun shield. The outer visor is fitted with an AntiFog100 film designed to prevent condensation for up to 100 seconds. Visor removal and cleaning are handled via a toolless, one-touch quick-release mechanism.

The helmet incorporates a front-to-rear dynamic ventilation network, featuring intake and exhaust ports integrated directly into the shell moulding to maintain uniform airflow.

The interior design includes hypoallergenic lining, cataphote retro-reflective padding, eyeglass EasyFit, speaker pockets and retention system.

The variant is being rolled out across traditional brick-and-mortar dealerships and dedicated STUDDS retail outlets, with online marketplace distribution currently in development. It is available in three sizing options – Medium (57 cm), Large (58 cm) and Extra-Large (60 cm) across matte and gloss treatments.

The product launches with six distinct graphic colour configurations – Black & Chameleon Blue, Black & Red, Black Grey & Red, Black White & Red, Black & Grey and Black Blue & White.

Sidhartha Bhushan Khurana, Managing Director, STUDDS Accessories, said, "The Helios has been an important model for us, both in international markets where it first found its audience and in India where it has built genuine momentum. It was designed for riders who want a full-face helmet that does not compromise on features or protection and that is what it has consistently delivered. The Helios Effect gives that same product a more expressive graphic identity."

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Hindustan Petroleum Corporation (HPCL) and Tata Motors have signed a Memorandum of Understanding (MoU) to launch a pilot project for the collection and recycling of used automotive lubricants.

The partnership seeks to establish an organised collection and transport system for used lubricants, which are classified as hazardous waste. Under the agreement, the collected waste oil will be sent to registered facilities for re-refining into base oil. This initiative is designed to support compliance with India’s Extended Producer Responsibility (EPR) regulations and reduce the environmental hazards associated with improper oil disposal.

The pilot program will be introduced across selected states and will be monitored by a joint committee composed of representatives from both companies. HPCL will manage the aggregation and logistics of the waste oil through its established collection mechanisms. Tata Motors will utilise its network of over 4,500 sales and service touchpoints across the country to collect used lubricants from vehicles during maintenance.

Ch Srinivas, Executive Director of Lubes at HPCL, said, "Achieving true circularity in used oil begins with reintegrating re-refined base oil into finished lubricants. Our collaboration with Tata Motors is a significant step towards building a scalable model for used oil circularity and reducing the carbon footprint across operations."

Vikram Agrawal, Head of Parts and Services, Tata Motors, said, "Used automotive lubricant, if not handled responsibly, can cause long‑term environmental harm. Addressing this challenge calls for credible partners, clear processes and the ability to operate at scale. HPCL has been a trusted partner to Tata Motors across multiple dimensions, and this collaboration allows us to take a meaningful step towards organised and responsible recycling. With the combined strengths of both organisations, we believe this pilot can help establish a robust foundation for wider industry adoption."

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Automechanika Dubai, one of the leading automotive aftermarket exhibitions, has announced that its 2026 edition will move to the Dubai Exhibition Centre (DEC) at Expo City. The event is scheduled to take place from 10–12 November 2026, marking a shift from its previous venue to accommodate growth in the automotive aftermarket sector.

The relocation follows the 2025 edition, which recorded 50,308 visitors and 2,273 exhibitors. The new venue at DEC will offer 110,000 sqm of space, allowing for more international pavilions and product sections. The site is located near Al Maktoum International Airport and Jebel Ali Port, aligning with the D33 economic agenda to enhance Dubai's role as a logistics hub.

Market analysis suggests the Middle East and Africa automotive aftermarket will reach a value of USD 87 billion by 2034. This growth is linked to an increase in vehicle numbers, digitalisation of supply chains, and electrification. Several companies, including Hankook & Company, Hanon Systems and National Paints, have confirmed participation for the 2026 event.

Tommy Le, Show Manager, Messe Frankfurt Middle East, said, “Our move to the Dubai Exhibition Centre in 2026 is closely aligned with Dubai’s D33 economic agenda, which places trade, investment and global competitiveness at the heart of the Emirate’s long-term vision. As the future epicentre for mega events and international business gatherings, DEC represents the next phase of Dubai’s evolution as a world-leading exhibition and logistics hub.”

The 2026 exhibition will maintain its focus on sustainability, electrification, and innovation. Features such as Innovation4Mobility, Fleet FWD and the Automechanika Dubai Awards will continue at the new location to support knowledge exchange and industry partnerships.

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