Seeking details on how the Passenger Vehicle Business Unit of Tata Motors, like many other vehicle makers, faced several challenges from the aftermarket perspective during the lockdown and COVID-19 induced New Normal, the company spokesperson said, there were not many challenges as everything had been planned from their end well in time. However, during the initial days of lockdown, getting special permission from local authorities in certain markets was one challenge the company faced which was eventually resolved.

Tata Motors ensured that its customers and COVID frontline workers received seamless customer experience. As a part of its initiative, the company introduced tips to take care of their vehicles during lockdown along with breakdown assistance and hotline service, that was attending calls 24x7 to provide the necessary support. It also introduced an exclusive helpline for frontline COVID workers and healthcare professionals during the lockdown. Customers could dial the dedicated numbers for assistance in case of any emergency needs. The company has taken necessary approvals from local authorities to attend to vehicles safely and efficiently with all precautionary measures. It serviced 200 plus vehicles of COVID fighters such as doctors/police during the lockdown period across the country. To further support, it also extended the warranty and scheduled service period.

For all pending service appointments, the team called customers to ensure them that their vehicle was in safe hands. Given the relaxation in curbs, restarting of service appointments will be planned in a staggered manner to ensure sanitisation and social distancing to maintain utmost customer safety, the spokesperson said.

However, the average time to respond to customers’ call for repair/ service varied depending upon various factors. For service requests, customers could call the customer care number, where specialists were available to answer queries 24x7, he said. In the case of emergency roadside assistance, the company made arrangements that the services team reaches the location within 60 minutes under city limits and within 120 minutes on ghat roads and other places. The average time per service appointment depends on the type of job that needs to be done on the vehicle. For regular paid service it takes around three to four hours, and free services or minor check-ups are taken care of within 90 minutes, he said. “We have 633 workshops across the country, 444 dealer workshops and 189 TASCs (Tata Authorised Service Centres),” he added.

While these initiative are taken to cater to the requirements of the customers, the vehicle makers also face specific issues about increasing number of stock-keeping units, triggered by more models and variants being introduced. However, Tata Motors has been using a very sophisticated analytical tool to predict the consumption and stock accordingly. The planning for spare parts inventory is done at the dealerships to ensure that sufficient stock is available for all the models based on consumption pattern.

Skilling

Talking on the need to upskill the workforce at authorised service centres, the spokesperson said, upskilling is a continuous process to keep all the dealer workforce updated on the latest technological introductions in the new range of vehicles. “We have seven training centres across the country and are currently conducting regular online training sessions to ensure that our dealer manpower is well acquainted with the same,” he said.

With technological advancements in the cars increasing with every new model, the challenge is to match the service centres to cater to the emerging requirements. From a customer’s perspective, it is more convenient to operate any function with the click of a button or a touch screen. Therefore, from a service perspective, it has become easy to identify service requirements in the vehicle through the medium of a laptop, thereby resulting in faster repairs. “Tata Motors Passenger dealerships have a separate profile of DET (Diagnostic Expert cum trainer) who is skilled in identifying such service requirements and ensures that repairs take place faster and with accuracy. We do not see any challenges from a security perspective, as all technology and electronics in the vehicles undergo multiple tests before being launched,” he said.

Talking on sustainable initiatives, he said, “Earlier in September, the Tata Nexon became the first Indian car to be published on the prestigious International Dismantling Information System (IDIS) platform for End-of-Life Vehicles (ELV). With this achievement, Tata Motors reiterated its holistic commitment towards making the entire life cycle of its products sustainable, i.e. from the development of ultra-low/zero-emission vehicles to responsible dismantling and recycling of the vehicle at the final ELV stage. This milestone on the Nexon signifies the increasing commitment of Tata Motors to ‘End of Life’ across its range of vehicles and the beginning of sustained declaration of dismantling procedures across its entire range of vehicles that are complex with increasing technological content, though over the years commercial vehicles have achieved good levels of recyclability where dismantling procedures are better understood.” (MT)

Comments (0)

ADD COMMENT

Link Copied!

US-headquartered vehicle cockpit and technology company Visteon Corporation has announced the appointment of Gary Hicok to its board of directors, effective 1 July 2026, who is also set to serve on the company’s Technology Committee.

Hicok has nearly 25 years of experience at Nvidia, where he served as Senior Vice President and led the company's automotive, mobile (Tegra) and PC core logic businesses and directed Xbox chip development. He was also involved in developing infrastructure for AI platforms, robotics and real-time computing.

Before his tenure at Nvidia, he held senior positions at Trident Microsystems, Cirrus Logic and VLSI Technology, focusing on PC audio, 3D graphics and system-on-chip (SoC) architectures. He holds a Bachelor of Science degree in Electrical Engineering from Arizona State University and holds 40 U.S. patents.

Francis Scricco, Chair of Visteon's Board, said, "We are delighted to welcome Gary Hicok to Visteon's board of directors. Gary brings a unique combination of automotive, semiconductor and systems leadership experience gained over decades at the forefront of technology innovation. His leadership in building NVIDIA's automotive business and advancing complex computing platforms will provide valuable perspective as Visteon continues to accelerate innovation for software-defined vehicles and next-generation cockpit solutions."

Hicok stated, "Visteon's leadership in digital cockpit technologies, software-defined architectures and AI-enhanced solutions provides a strong foundation for growth. Beyond automotive applications, the company's AI and software capabilities have the potential to address opportunities across a range of intelligent, connected systems markets. I am excited to join the board and contribute to Visteon's continued innovation, growth and value creation."

Comments (0)

ADD COMMENT

Link Copied!

Flying Flea, the newly established urban electric mobility brand from Royal Enfield, has officially commenced retail deliveries of its debut electric motorcycle, the FF.C6, in Bengaluru. Alongside the vehicle rollout, the brand has introduced an integrated connected ownership ecosystem and a localised service framework.

The FF.C6 is available in two colour configurations – Storm Black and Flea Green. Flying Flea is utilising a city-by-city rollout strategy, establishing its initial commercial footprint in Bengaluru before expanding to other markets.

The vehicle is positioned with two distinct ownership pricing structures – INR 279,000 (ex-showroom) for the complete motorcycle and the integrated battery pack infrastructure. It can be had as Battery-as-a-Service (BaaS) Tier at INR 199,000, which lowers the initial acquisition cost by unbundling the battery pack from the vehicle chassis, allowing owners to pay for energy utilisation separately.

To support the product rollout, Flying Flea has deployed a decentralised hub-and-spoke service network across Bengaluru to manage both routine maintenance and specialised technical repairs. The Primary Hub located in BTM Layout has a specialised facility that is equipped to handle complex electrical diagnostics, battery health management and advanced technical support.

The spoke centres will act as distributors across various sectors of the city. These touchpoints are optimised for high-throughput routine service, software recalibrations and minor wear-and-tear maintenance.

Flying Flea is leveraging Royal Enfield's existing corporate footprint by establishing dedicated ‘shop-in-shop’ formats inside operational Royal Enfield showrooms and service bays. This integration grants the new brand immediate scaling advantages and extensive service reach.

Additionally, all FF.C6 units are backed by a standard 24x7 Roadside Assistance (RSA) program to provide continuous emergency support to riders.

Comments (0)

ADD COMMENT

Link Copied!

Fleetguard Filters Pvt. Ltd. (FFPL) marked a major milestone on 10 June 2026 in Pune by completing 1,500 free mobile medical health camps. Over the past four years, this corporate social responsibility initiative has expanded preventive healthcare access across Pune, Pimpri-Chinchwad and Nashik in partnership with the Samarth Yuva Foundation.

The programme has delivered doorstep medical care and health awareness to underserved communities, resulting in over 500,000 free health screenings for blood pressure, blood sugar and complete blood counts. Additionally, the camps have provided 3,500 mammography screenings, eye check-ups, more than 100,000 reading spectacles and dental care services benefiting over 50,000 individuals.

A special event titled Service and Dedication was held in Pune, gathering healthcare professionals, volunteers and community members. Recognised as a notable regional outreach effort, the initiative promotes early diagnosis and regular check-ups. FFPL continues to prioritise healthcare, education and community development through its CSR programmes to create sustainable social impact.

Niranjan Kirloskar, Managing Director, Fleetguard Filters Pvt. Ltd., said, “At Fleetguard Filters, we believe that access to quality healthcare is fundamental to building stronger and healthier communities. Through our CSR initiatives, we strive to create meaningful and lasting impact in the communities we serve. The milestone of 1,500 free mobile medical health camps reflects the power of collaboration and sustained commitment towards improving healthcare accessibility for underserved sections of society. We remain committed to supporting initiatives that contribute to healthier and more resilient communities.”

Comments (0)

ADD COMMENT

Link Copied!

Hyundai Motor India Limited (HMIL) has launched a new brand campaign ahead of the ICC Women’s T20 World Cup 2026, featuring its brand ambassadors Smriti Mandhana and Jemimah Rodrigues. The campaign builds on the success of the earlier men’s World Cup initiative titled ‘Deewane India ka Deewana Humsafar’ but presents a distinct narrative focused on celebrating the rising support and admiration for women’s cricket in India.

The campaign directly challenges the traditional label of cricket as a gentleman’s game with the bold message that the ‘gentle’ has been removed from the sport. Through strong visuals, it highlights the determination, skill and barrier-breaking performances of women cricketers, showing how their passion is transforming the game and deepening India’s love for cricket.

As a Premier Partner of the ICC, HMIL plans to engage fans during the tournament with curated digital content and targeted outreach. These efforts aim to amplify the excitement of the Women’s T20 World Cup, bring fans closer to the action and strengthen Hyundai’s emotional connection with cricket enthusiasts.

Virat Khullar, Head – Marketing, Hyundai Motor India Limited, said, “At Hyundai, we believe sport has the power to unite communities, inspire dreams and create meaningful connections. The overwhelming response to our ‘Deewane India Ka Deewana Humsafar’ campaign reaffirmed the deep emotional bond between cricket and its fans. With the ICC Women’s T20 World Cup, we are proud to celebrate a new chapter of this passion by recognising the growing influence of women’s cricket and the millions of fans who continue to champion the game. This campaign aims to celebrate that shift and spotlight the incredible journeys of players like Smriti Mandhana and Jemimah Rodrigues, who continue to break stereotypes and inspire millions. As a proud partner of the ICC, Hyundai remains committed to supporting this new era of cricket and standing alongside the champions who embody the true spirit of ‘Deewangi’.”

Comments (0)

ADD COMMENT

Link Copied!