Seeking details on how the Passenger Vehicle Business Unit of Tata Motors, like many other vehicle makers, faced several challenges from the aftermarket perspective during the lockdown and COVID-19 induced New Normal, the company spokesperson said, there were not many challenges as everything had been planned from their end well in time. However, during the initial days of lockdown, getting special permission from local authorities in certain markets was one challenge the company faced which was eventually resolved.

Tata Motors ensured that its customers and COVID frontline workers received seamless customer experience. As a part of its initiative, the company introduced tips to take care of their vehicles during lockdown along with breakdown assistance and hotline service, that was attending calls 24x7 to provide the necessary support. It also introduced an exclusive helpline for frontline COVID workers and healthcare professionals during the lockdown. Customers could dial the dedicated numbers for assistance in case of any emergency needs. The company has taken necessary approvals from local authorities to attend to vehicles safely and efficiently with all precautionary measures. It serviced 200 plus vehicles of COVID fighters such as doctors/police during the lockdown period across the country. To further support, it also extended the warranty and scheduled service period.

For all pending service appointments, the team called customers to ensure them that their vehicle was in safe hands. Given the relaxation in curbs, restarting of service appointments will be planned in a staggered manner to ensure sanitisation and social distancing to maintain utmost customer safety, the spokesperson said.

However, the average time to respond to customers’ call for repair/ service varied depending upon various factors. For service requests, customers could call the customer care number, where specialists were available to answer queries 24x7, he said. In the case of emergency roadside assistance, the company made arrangements that the services team reaches the location within 60 minutes under city limits and within 120 minutes on ghat roads and other places. The average time per service appointment depends on the type of job that needs to be done on the vehicle. For regular paid service it takes around three to four hours, and free services or minor check-ups are taken care of within 90 minutes, he said. “We have 633 workshops across the country, 444 dealer workshops and 189 TASCs (Tata Authorised Service Centres),” he added.

While these initiative are taken to cater to the requirements of the customers, the vehicle makers also face specific issues about increasing number of stock-keeping units, triggered by more models and variants being introduced. However, Tata Motors has been using a very sophisticated analytical tool to predict the consumption and stock accordingly. The planning for spare parts inventory is done at the dealerships to ensure that sufficient stock is available for all the models based on consumption pattern.

Skilling

Talking on the need to upskill the workforce at authorised service centres, the spokesperson said, upskilling is a continuous process to keep all the dealer workforce updated on the latest technological introductions in the new range of vehicles. “We have seven training centres across the country and are currently conducting regular online training sessions to ensure that our dealer manpower is well acquainted with the same,” he said.

With technological advancements in the cars increasing with every new model, the challenge is to match the service centres to cater to the emerging requirements. From a customer’s perspective, it is more convenient to operate any function with the click of a button or a touch screen. Therefore, from a service perspective, it has become easy to identify service requirements in the vehicle through the medium of a laptop, thereby resulting in faster repairs. “Tata Motors Passenger dealerships have a separate profile of DET (Diagnostic Expert cum trainer) who is skilled in identifying such service requirements and ensures that repairs take place faster and with accuracy. We do not see any challenges from a security perspective, as all technology and electronics in the vehicles undergo multiple tests before being launched,” he said.

Talking on sustainable initiatives, he said, “Earlier in September, the Tata Nexon became the first Indian car to be published on the prestigious International Dismantling Information System (IDIS) platform for End-of-Life Vehicles (ELV). With this achievement, Tata Motors reiterated its holistic commitment towards making the entire life cycle of its products sustainable, i.e. from the development of ultra-low/zero-emission vehicles to responsible dismantling and recycling of the vehicle at the final ELV stage. This milestone on the Nexon signifies the increasing commitment of Tata Motors to ‘End of Life’ across its range of vehicles and the beginning of sustained declaration of dismantling procedures across its entire range of vehicles that are complex with increasing technological content, though over the years commercial vehicles have achieved good levels of recyclability where dismantling procedures are better understood.” (MT)

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BASF Coatings has released its latest Color Report for Automotive OEM Coatings, revealing a shift in global vehicle colour preferences for 2025. The data indicates that green has become the fastest-growing chromatic colour, while gray has increased its share within the achromatic category.

The report finds that while white remains the dominant choice in India, there is a growing shift towards individual expression. Globally, the report identifies green as the fastest-growing chromatic colour and gray as a primary riser in the achromatic category.

According to the report, Indian consumers continue to favour white for its traditional appeal and resale value, yet nature-inspired aesthetics are gaining traction. Green now ranks among the top three chromatic colours globally, trailing only blue and red. While blue dropped by one percentage point and red declined to 3 percent of the total market, green continued a steady rise. Gray recorded an increase of two percentage points worldwide, whereas white saw a slight decline in other markets despite its stronghold in India. Solid finishes have also decreased globally, now representing 18 percent of the total market.

Florina Trost, Head of Design EMEA, BASF Coatings, said, “The green trend was already making waves in EMEA a few years ago. Different shades have been featured in our Automotive Color Trends collection, hinting at the huge variety of shades we see fitting to this movement today.”

The Americas showed an increase in chromatic paints by nearly two percentage points. While red and blue remain historically significant in this region, colours such as green, beige, brown and violet are gaining momentum.

Mark Gutjahr, Global Head of Automotive Color Design, BASF Coatings, said, “In 2021, brown and beige have been key colours of our trend collection. The sales now validate these early predictions and illustrate, how long-term trends continue to shape the market.”

In the Asia Pacific region, gray is trending upwards as white declines. Green is expanding its presence with a range extending from light tones to natural shades.

Chiharu Matsuhara, Head of Automotive Color Design for Asia Pacific, BAF Coatings, said, “In our past trend forecast, we have introduced a solid-like gray with subtle colour interference and highlighted an urban nuance green for adaptability. Today, gray strengthens while green expands across the region.”

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The Society of Indian Automobile Manufacturers (SIAM), in partnership with the Delhi Traffic Police and Maruti Suzuki India, has completed road safety refresher workshops in New Delhi. The sessions were organised as part of National Road Safety Month and targeted commercial vehicle and three-wheeler drivers.

The initiative, part of the ‘सुरक्षित सफर (Safe Journey)’ programme, involved over 200 participants. Workshops took place on 12 January 2026 at the Institute of Driving Training & Research (IDTR) in Loni/Burari and on 15 January 2026 at IDTR, Sarai Kale Khan.

The workshops provided health check-ups for drivers, including blood pressure, blood sugar, and eye examinations. Eyewear was distributed to drivers through support from the Eicher Group Foundation and Dr. Shroff's Charity Eye Hospital.

Following the medical checks, faculty from IDTR and the Delhi Traffic Police delivered training on traffic regulations, defensive driving, and on-road behaviour. The curriculum focused on safety messages through participant engagement and learning.

Prashant K Banerjee, Executive Director, SIAM, said, “Road safety is a shared responsibility, and sustained awareness among drivers is critical to reducing road accidents. Through our ‘सुरक्षित सफर" initiative, SIAM, along with its member companies and enforcement authorities, remains committed to promoting safer driving practices and strengthening road safety culture across the country.”

Vinay Dhingra, Vice-President, SAFE, said, “Drivers are the lifeline of our nation. It is through their hard work and dedication that we are able to support and strengthen our country. Consistent training and awareness programmes are crucial in building a strong culture of road safety. These initiatives equip drivers with a better understanding of traffic regulations, encourage safer driving habits, and help create safer roads for everyone.”

Officials from the Delhi Traffic Police and representatives from Honda Motorcycle & Scooters India also attended the sessions to interact with the drivers.

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Road safety crusader Piyush Tewari, Founder and CEO, of SaveLIFE Foundation (SLF), has been named a winner of the 2026 Social Entrepreneur of the Year Award by the Schwab Foundation and the World Economic Forum.

Tewari is the sole awardee from India this year and will be honoured at the World Economic Forum Annual Meeting in Davos, Switzerland, on 20 January 2026.

Since 2008, SaveLIFE Foundation has operated as a scientific organisation focused on road safety and trauma care. The Schwab Foundation’s recognition endorses the foundation’s systemic approach to road safety, which addresses a leading cause of death globally. The foundation’s work supports the State’s obligation to provide safe transport systems, a right interpreted by Indian courts under Article 21 of the Constitution.

SaveLIFE Foundation has collaborated with governments and industry to implement science-based solutions. Its advocacy contributed to the Good Samaritan Law (2016) and the Motor Vehicle (Amendment) Act, 2019. Since 2015, the organisation has deployed Zero-Fatality programmes in ‘Corridors’ and ‘Districts’ across India.

These programmes utilise data analytics for ambulance deployment and engineering fixes, such as closing median gaps and installing crash barriers. The not-for-profit also applies tactical urbanism to redesign intersections for the protection of vulnerable road users, including pedestrians and cyclists. These interventions have resulted in a 30 percent to 60 percent reduction in road crash fatalities on target stretches. The Ministry of Road Transport and Highways (MoRTH) has recently directed states to implement these solutions nationally.

The foundation also focuses on the ‘chain of survival’ in post-crash response. At present, delays in medical attention contribute to 30 percent of road victim deaths. SavLIFE Foundation proposes a national framework for trauma care that includes standalone funding for the maintenance of emergency facilities and mechanisms for free, timely treatment to enable early stabilisation.

Piyush Tewari holds an MPA from Harvard University and received the Skoll Award for Social Innovation in 2024. He was appointed to the National Road Safety Council by the Government of India in 2019. Prior to founding SaveLIFE, Tewari was the Managing Director (India) of the Calibrated Group, a private equity fund.

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The Indian automotive landscape is witnessing a sustained period of robust growth as the industry enters the latter half of FY2026. This momentum is being fuelled by a strategic double engine of favourable fiscal policy and aggressive corporate manoeuvring.

Industry analysts point to the recent reduction in Goods and Services Tax (GST) as a primary catalyst, significantly lowering the barrier to entry for consumers across multiple segments. Coupled with a feverish pace of new product launches, automakers are successfully stimulating replacement demand and capturing new market share. This synergy has resulted in a marked uptick in wholesale volumes, signalling a high-octane finish for the fiscal year.

As per the latest sales data released by the Society of Indian Automobile Manufacturers (SIAM), the apex body representing the automotive industry in the country, more than 2 million vehicles were sold in the last month of 2025, which marked a 36 percent YoY growth. During the period, passenger vehicle sales came at 399,216 units, up 27 percent YoY, three-wheelers at 61,924 units, up 17 percent YoY and two-wheelers at 1.54 million units, up 39 percent YoY.

Furthermore, for Q3 FY2026, a total of 7.47 million vehicles were sold in the country, which was 18 percent higher compared to same period last year. The passenger vehicle segment led by SUV demand saw over 1.2 million units sold, up 21 percent YoY. Three-wheeler segment registered 14 percent YoY growth with 215,211 units wholesales.

The commercial vehicle segment witnessed 22 percent growth with a total of 290,085 units sold, as compared to 238,666 units sold a year ago. Two-wheeler sales at 5.69 million units, registered a 17 percent YoY growth, as compared to 4.87 million units for the same period last year.

Shailesh Chandra, President, SIAM, said, “2025 has been a landmark year for the Indian Auto industry. The year began with a subdued first half, and the industry continued to navigate supply side challenges. With multiple structural policy reforms including the income tax relief, successive repo rate cuts and the rollout of GST 2.0 laid the foundation for a positive demand environment. The reduction of GST rates made vehicles more affordable and injected fresh momentum into the sector. Growth during the year has been broad-based across segments, with passenger vehicles, commercial vehicles and three-wheelers recording their highest ever sales and two-wheelers posting the 2nd highest sales ever, in a calendar-year.”

He further mentioned that two-wheeler sales crossed the 20-million-mark for the 2nd time in a calendar year with more than 20.50 million units wholesales, clocking 4.9 percent YoY growth in 2025.

“This was still behind the peak it had achieved in 2018. In addition, exports witnessed double-digit growth across vehicle segments in 2025, compared to calendar year 2024. Looking ahead, the industry expects the positive momentum to continue well into 2026, supported by stable macro-economic conditions, improving affordability and continued policy support. The industry will also continue to monitor geopolitical developments to ensure resilience in supply chain and export volumes,” said Chandra.

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