Seeking details on how the Passenger Vehicle Business Unit of Tata Motors, like many other vehicle makers, faced several challenges from the aftermarket perspective during the lockdown and COVID-19 induced New Normal, the company spokesperson said, there were not many challenges as everything had been planned from their end well in time. However, during the initial days of lockdown, getting special permission from local authorities in certain markets was one challenge the company faced which was eventually resolved.

Tata Motors ensured that its customers and COVID frontline workers received seamless customer experience. As a part of its initiative, the company introduced tips to take care of their vehicles during lockdown along with breakdown assistance and hotline service, that was attending calls 24x7 to provide the necessary support. It also introduced an exclusive helpline for frontline COVID workers and healthcare professionals during the lockdown. Customers could dial the dedicated numbers for assistance in case of any emergency needs. The company has taken necessary approvals from local authorities to attend to vehicles safely and efficiently with all precautionary measures. It serviced 200 plus vehicles of COVID fighters such as doctors/police during the lockdown period across the country. To further support, it also extended the warranty and scheduled service period.

For all pending service appointments, the team called customers to ensure them that their vehicle was in safe hands. Given the relaxation in curbs, restarting of service appointments will be planned in a staggered manner to ensure sanitisation and social distancing to maintain utmost customer safety, the spokesperson said.

However, the average time to respond to customers’ call for repair/ service varied depending upon various factors. For service requests, customers could call the customer care number, where specialists were available to answer queries 24x7, he said. In the case of emergency roadside assistance, the company made arrangements that the services team reaches the location within 60 minutes under city limits and within 120 minutes on ghat roads and other places. The average time per service appointment depends on the type of job that needs to be done on the vehicle. For regular paid service it takes around three to four hours, and free services or minor check-ups are taken care of within 90 minutes, he said. “We have 633 workshops across the country, 444 dealer workshops and 189 TASCs (Tata Authorised Service Centres),” he added.

While these initiative are taken to cater to the requirements of the customers, the vehicle makers also face specific issues about increasing number of stock-keeping units, triggered by more models and variants being introduced. However, Tata Motors has been using a very sophisticated analytical tool to predict the consumption and stock accordingly. The planning for spare parts inventory is done at the dealerships to ensure that sufficient stock is available for all the models based on consumption pattern.

Skilling

Talking on the need to upskill the workforce at authorised service centres, the spokesperson said, upskilling is a continuous process to keep all the dealer workforce updated on the latest technological introductions in the new range of vehicles. “We have seven training centres across the country and are currently conducting regular online training sessions to ensure that our dealer manpower is well acquainted with the same,” he said.

With technological advancements in the cars increasing with every new model, the challenge is to match the service centres to cater to the emerging requirements. From a customer’s perspective, it is more convenient to operate any function with the click of a button or a touch screen. Therefore, from a service perspective, it has become easy to identify service requirements in the vehicle through the medium of a laptop, thereby resulting in faster repairs. “Tata Motors Passenger dealerships have a separate profile of DET (Diagnostic Expert cum trainer) who is skilled in identifying such service requirements and ensures that repairs take place faster and with accuracy. We do not see any challenges from a security perspective, as all technology and electronics in the vehicles undergo multiple tests before being launched,” he said.

Talking on sustainable initiatives, he said, “Earlier in September, the Tata Nexon became the first Indian car to be published on the prestigious International Dismantling Information System (IDIS) platform for End-of-Life Vehicles (ELV). With this achievement, Tata Motors reiterated its holistic commitment towards making the entire life cycle of its products sustainable, i.e. from the development of ultra-low/zero-emission vehicles to responsible dismantling and recycling of the vehicle at the final ELV stage. This milestone on the Nexon signifies the increasing commitment of Tata Motors to ‘End of Life’ across its range of vehicles and the beginning of sustained declaration of dismantling procedures across its entire range of vehicles that are complex with increasing technological content, though over the years commercial vehicles have achieved good levels of recyclability where dismantling procedures are better understood.” (MT)

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The German Association of Suppliers (ArGeZ), an interest group representing approximately 9,000 suppliers and supported by several industry associations, has reported that the domestic automotive supplier industry remains trapped in a deep structural crisis with no economic recovery in sight. Weak order intake, rising operational costs and mounting international competitive pressure continue to threaten industrial resilience and value chain stability.

This prolonged crisis extended into 2025, marked by a 1.1 percent drop in revenue and a 1.0 percent fall in production, the fourth consecutive annual decline. Excluding a temporary recovery in 2021, the sector has faced a structural downturn since 2019. Employment fell by 3.4 percent year-on-year in 2025, with growing job cuts underscoring the weakening state of German suppliers.

The first two months of 2026 offered no turnaround. Employment kept falling by another 3.4 percent, and production decreased by 0.4 percent. The ifo Business Climate Index for German suppliers plunged from -14.4 points in February to -24.1 points in March 2026, ending any hesitant stabilisation. ArGeZ spokesperson Christian Vietmeyer noted that only about one in ten suppliers rates their current situation as good, while just 16 percent expect improvement in the next six months.

Weak demand from key customer sectors remains the principal cause, with order intake too volatile for sustainable stabilisation. Geopolitical tensions, trade policy uncertainties and rising energy prices are compounding difficulties. International competitive pressure is increasing, as imports of iron and steel products rose about 10 percent in 2025, with even stronger growth for numerous automotive parts.

The German government is still expected to deliver bold economic transformation. High labour costs are forcing suppliers out of business and driving production shifts abroad. ArGeZ calls for longer working hours, curbing sick-leave absenteeism by abolishing phone-based sick notes and reducing non-wage labour costs to a maximum of 40 percent. Dr Martin Theuringer, Managing Director of the German Foundry Industry Association, stated that supplier management repeatedly invests in foreign plants instead of German locations, leading to a slow bleeding out of the industry.

Promised energy price reductions have not materialised. Many suppliers are excluded from electricity tax cuts. For small and medium-sized enterprises, gas prices are burdened by a national CO₂ price higher than the EU Emissions Trading System price. ArGeZ demands suspending the national CO₂ price until the European small-installation price (ETS 2) is introduced. The EU’s proposed ‘Made in Europe’ label is a step forward but must avoid bureaucracy, and technological openness beyond 2035 remains essential.

Regarding the expected introduction of the EU End-of-Life Vehicles Directive (ELVR) this summer, Michael Weigelt has demanded that the competitiveness of secondary materials be guaranteed. He called for streamlined, low-bureaucracy processes and energy cost relief for recycling companies, because only economically viable recyclates will enable international competitiveness.

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TIP Group has signed a new agreement with Verdis to supply modern, environmentally efficient waste-collection vehicles for the company’s expanding operations in Malmö. The deal includes 16 garbage trucks, featuring 12 NTM Quatro four‑compartment bodies and four NTM KG‑HL single‑compartment bodies, all mounted on Scania CNG L340 6x2 chassis.

The collaboration provides Verdis with a future‑ready fleet without major upfront investment, ensuring predictable costs and financial flexibility. TIP will deliver full‑service fleet support, managing all maintenance and lifecycle performance to guarantee strong uptime and efficient operations. This marks the beginning of a reliable partnership for waste management solutions across Sweden.

By combining modern equipment with comprehensive lifecycle care, TIP reinforces its growing role as a trusted partner in the Nordic waste management sector. The agreement allows Verdis to focus entirely on delivering high‑quality collection services while scaling capacity as operational needs change.

Christian Petersen, VP & Managing Director, Nordic at TIP Group, said, “We are proud to support Verdis with a future-proof, environmentally conscious fleet solution. This agreement highlights our capability within waste management equipment and reflects TIP’s broader role as a strong partner for heavy transport equipment across many sectors.”

Per-Eric Bjurenborg, VD from Verdis, said, “For us, the partnership with TIP Group brings real stability and efficiency to our daily operations. Their comprehensive support package reduces administrative complexity and gives us peace of mind in a sector where reliability is critical. This allows us to stay focused on providing the best possible service to the municipalities we serve.”

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Orion S.A. is preparing to demonstrate the role of its speciality carbon blacks in advancing sustainability, high-jet performance and electrical conductivity within coatings systems. The global speciality chemicals company will make these presentations at the 2026 American Coatings Show + Conference, scheduled for 5–7 May in Indianapolis.

Visitors to Orion’s Booth 1466 will be directed to three key product lines. The first is ECOLAR 50 POWDER, a bio-circular feedstock-based carbon black that has previously won industry awards. The company is also featuring COLOUR BLACK FW 310 and COLOUR BLACK FW 255, two grades recognised for their exceptional jetness in both waterborne and solvent-borne formulations. Beyond product displays, Orion will offer technical guidance on achieving effective dispersion of speciality carbon blacks in electrically conductive coating systems.

ECOLAR 50 POWDER functions as a low to medium furnace black, delivering medium jetness in mass tone applications alongside reliable tinting strength. Meanwhile, the FW 310 and FW 255 grades rank among the deepest black pigments available for automotive coatings, producing a clean and elegant finish. FW 310 achieves Orion’s highest jetness levels with a deep blue undertone, making it suitable for automotive OEM basecoats, refinish coatings and premium industrial uses. FW 255 is engineered for automotive OEM and refinish systems, providing very high jetness and a similar blue undertone in both solvent-borne and waterborne environments. An additional after-treatment step enhances its wetting and dispersion properties.

A technical presentation by Orion’s Jaelene Matos, North American Technical Marketing Manager for Coatings Systems, is scheduled for 9 a.m. on 6 May. Her talk will examine how the dispersion process influences the final conductive properties of new specialty conductive carbon blacks in waterborne and solvent-borne coating systems. The discussion will cover the fundamental role of carbon black in conductive coatings, as well as the effects of dispersion method, processing time and dosage on conductive performance. Matos will also compare the conductive behaviour of medium and high conductive carbon black grades across different coating system types.

Zack Hays, Marketing Manager for Coatings and Printing Systems in North America, Orion, said, “The colouristic properties of ECOLAR 50 POWDER compare favourably with traditional specialty carbon blacks across a broad range of coatings systems and applications, with the added benefit that it contains 100 percent biogenic raw material per 14C analysis. Since we officially launched ECOLAR 50 POWDER last year, industry response has been overwhelmingly positive. We’re very proud of introducing an industry-leading?  100 percent bio-based carbon black, and we look forward to helping our customers produce truly sustainable products, contribute to a healthier planet and promote a more circular economy.”

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Kia India has introduced Digital Passport, a new customer-centric feature aimed at improving vehicle ownership transparency. Available through the Kia Connect app under the ‘New Services’ tab, the digital tool provides a secure, data-driven vehicle health report that covers a vehicle’s complete lifecycle. Priced at INR 399 plus applicable taxes, the service is offered as a three-month subscription.

As customers increasingly seek transparency and trust in vehicle management, the automaker designed Digital Passport to solve the problem of fragmented vehicle data spread across multiple platforms. The feature consolidates essential information into a single, verified report that includes a clear health summary and an easy-to-understand vehicle health score, offering a reliable view of the vehicle’s overall condition. Key data points covered are service history, accident and repair records, driving insights and warranty status.

By bringing all essential vehicle information onto one platform, Digital Passport provides a verified, data-backed picture of a vehicle’s true state, enhancing confidence in its value. The feature strengthens engagement with the Kia Connect ecosystem while delivering convenience and peace of mind throughout the ownership journey.

Atul Sood, Senior – Vice President Marketing & Sales, Kia India, said, "At Kia India, we continuously strive to enhance the ownership experience through meaningful digital innovations. Digital Passport brings greater transparency and reliability to vehicle information, reinforcing customer confidence and trust. This initiative reflects our commitment to delivering technology-led solutions that simplify ownership and strengthen long-term relationships with our customers."

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