Seeking details on how the Passenger Vehicle Business Unit of Tata Motors, like many other vehicle makers, faced several challenges from the aftermarket perspective during the lockdown and COVID-19 induced New Normal, the company spokesperson said, there were not many challenges as everything had been planned from their end well in time. However, during the initial days of lockdown, getting special permission from local authorities in certain markets was one challenge the company faced which was eventually resolved.

Tata Motors ensured that its customers and COVID frontline workers received seamless customer experience. As a part of its initiative, the company introduced tips to take care of their vehicles during lockdown along with breakdown assistance and hotline service, that was attending calls 24x7 to provide the necessary support. It also introduced an exclusive helpline for frontline COVID workers and healthcare professionals during the lockdown. Customers could dial the dedicated numbers for assistance in case of any emergency needs. The company has taken necessary approvals from local authorities to attend to vehicles safely and efficiently with all precautionary measures. It serviced 200 plus vehicles of COVID fighters such as doctors/police during the lockdown period across the country. To further support, it also extended the warranty and scheduled service period.

For all pending service appointments, the team called customers to ensure them that their vehicle was in safe hands. Given the relaxation in curbs, restarting of service appointments will be planned in a staggered manner to ensure sanitisation and social distancing to maintain utmost customer safety, the spokesperson said.

However, the average time to respond to customers’ call for repair/ service varied depending upon various factors. For service requests, customers could call the customer care number, where specialists were available to answer queries 24x7, he said. In the case of emergency roadside assistance, the company made arrangements that the services team reaches the location within 60 minutes under city limits and within 120 minutes on ghat roads and other places. The average time per service appointment depends on the type of job that needs to be done on the vehicle. For regular paid service it takes around three to four hours, and free services or minor check-ups are taken care of within 90 minutes, he said. “We have 633 workshops across the country, 444 dealer workshops and 189 TASCs (Tata Authorised Service Centres),” he added.

While these initiative are taken to cater to the requirements of the customers, the vehicle makers also face specific issues about increasing number of stock-keeping units, triggered by more models and variants being introduced. However, Tata Motors has been using a very sophisticated analytical tool to predict the consumption and stock accordingly. The planning for spare parts inventory is done at the dealerships to ensure that sufficient stock is available for all the models based on consumption pattern.

Skilling

Talking on the need to upskill the workforce at authorised service centres, the spokesperson said, upskilling is a continuous process to keep all the dealer workforce updated on the latest technological introductions in the new range of vehicles. “We have seven training centres across the country and are currently conducting regular online training sessions to ensure that our dealer manpower is well acquainted with the same,” he said.

With technological advancements in the cars increasing with every new model, the challenge is to match the service centres to cater to the emerging requirements. From a customer’s perspective, it is more convenient to operate any function with the click of a button or a touch screen. Therefore, from a service perspective, it has become easy to identify service requirements in the vehicle through the medium of a laptop, thereby resulting in faster repairs. “Tata Motors Passenger dealerships have a separate profile of DET (Diagnostic Expert cum trainer) who is skilled in identifying such service requirements and ensures that repairs take place faster and with accuracy. We do not see any challenges from a security perspective, as all technology and electronics in the vehicles undergo multiple tests before being launched,” he said.

Talking on sustainable initiatives, he said, “Earlier in September, the Tata Nexon became the first Indian car to be published on the prestigious International Dismantling Information System (IDIS) platform for End-of-Life Vehicles (ELV). With this achievement, Tata Motors reiterated its holistic commitment towards making the entire life cycle of its products sustainable, i.e. from the development of ultra-low/zero-emission vehicles to responsible dismantling and recycling of the vehicle at the final ELV stage. This milestone on the Nexon signifies the increasing commitment of Tata Motors to ‘End of Life’ across its range of vehicles and the beginning of sustained declaration of dismantling procedures across its entire range of vehicles that are complex with increasing technological content, though over the years commercial vehicles have achieved good levels of recyclability where dismantling procedures are better understood.” (MT)

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Maruti Suzuki India has announced that its staff contributed 2,600 hours to the eParivartan initiative during FY2025–26.

The programme involved 1,100 employees who participated in 30 activities focused on health, community care, and education.

In the health sector, employees took part in four blood donation sessions at company sites. Staff also used kits to build wheelchairs for donation to care centres and provided food, medicines, and toiletries to residents of shelter homes. Companionship programmes were established to connect volunteers with elderly and underprivileged individuals.

Education efforts included hosting students from underprivileged backgrounds at the Manesar manufacturing plant to observe production processes. Volunteers also provided support to students with visual impairments by distributing Braille kits and held art sessions for children with disabilities. A 'Wish Tree' project resulted in the provision of stationery and bags to 300 students. Additionally, employees painted 1,400 square feet of wall space at schools in Manesar and Gurugram to update learning environments.

Rahul Bharti, Senior Executive Officer, Corporate Affairs, Maruti Suzuki India, said, “At Maruti Suzuki, we believe progress is meaningful only when it is shared with the communities around us. We are happy to share that in FY 2025–26, over 1,100 Maruti Suzuki employees volunteered more than 2,600 hours, supporting more than 8,700 people in education, healthcare, or companionship. We don’t know how much difference we have made to the lives of these people, but we do know that the Maruti Suzuki volunteers have found it an immensely fulfilling, soul-warming, and life-changing experience.”

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JSW Motors, the new energy passenger vehicle division of the JSW Group, hosted its first Supplier Partner Conference & Tech Show at its manufacturing facility in Bidkin, Chhatrapati Sambhajinagar, Maharashtra.

Organised in collaboration with the Automotive Component Manufacturers Association of India (ACMA), the event brought together over 100 auto-component business houses. The conference serves as a strategic precursor to JSW Motors' upcoming entry into the Indian passenger vehicle market, focusing on building a localised, resilient and ‘glocal’ supply chain for its new energy vehicle (NEV) programs.

The conference highlighted JSW Motors' commitment to domestic value creation as it prepares for its first vehicle rollout later this year.

The Bidkin facility in the Aurangabad Industrial City (AURIC) is positioned as the primary production hub for JSW’s independent EV and hybrid lineup, separate from its joint venture with MG Motor.

The Tech Show showcased innovations in automotive design and next-generation manufacturing, encouraging technical licensing agreements (TLAs) between local suppliers and global technology partners.

Ranjan Nayak, CEO, JSW Motors, said, “At JSW Motors, we believe that building world-class mobility solutions requires a strong and future-ready supplier ecosystem. The first ever Supplier Conference & Tech Show reflects our commitment to collaborative growth, technology excellence and supply chain resilience. JSW Motors is months away from its first launch. The conference we're holding today is a signal of how seriously we take localisation and how seriously we take the partners we're building with.”

Vikrampati Singhania, President, ACMA, said, “This initiative marks an important step towards building a future-ready and resilient mobility ecosystem in India. As the industry transitions towards new energy vehicles, the role of suppliers becomes increasingly strategic, requiring early alignment on product roadmap, technology direction and scale to enable timely investments and capability development. We are encouraged by JSW Motors’ strong commitment to collaboration and localisation, which will be critical in strengthening the domestic value chain and enhancing the global competitiveness of India’s auto component industry.”

The event aligns with JSW Motors' broader strategy to disrupt the Indian NEV segment with a mix of high-tech SUVs and premium models.

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Michael R Bloomberg has announced a new USD 350 million investment towards Bloomberg Philanthropies Initiative for Global Road Safety, including the Bloomberg Initiative for Cycling Infrastructure, aimed at saving one million lives over the next five years through improved road safety policies and cycling infrastructure.

The announcement, made at CityLab 2026 in Madrid, brings the total funding for the Bloomberg Philanthropies Initiative for Global Road Safety (BIGRS) to USD 865 million since 2007. The initiative focuses on high-impact interventions to combat the more than one million annual road traffic deaths reported by the World Health Organization.

The new funding will scale proven interventions across 13 countries and over 30 cities, with a specific focus on high-risk regions in Latin America, Africa and Asia.

• Cycling Infrastructure (BICI): A global competition will select 25 cities for technical training, with 10 finalists receiving USD 400,000 each to implement safe cycling networks. The goal is to reach 15 million people with improved bike lanes.
• Policy & Enforcement: Continued support for national and city-level policies targeting speeding (a factor in 50 percent of fatalities) and new research into distracted driving.
• Vehicle Safety: Expanding safety standard improvements to more car models across emerging markets.
• Urban Transit: Promoting government investment in Bus Rapid Transit (BRT), cited as the safest urban transport method.

In India, the initiative will specifically target Delhi, Karnataka State and Maharashtra State (with an emphasis on Mumbai and Pune). To accelerate progress, the program uses a ‘mentor city’ model where regional leaders like Bogota, Ho Chi Minh City and Addis Ababa provide peer-to-peer support to neighbouring municipalities.

Michael R. Bloomberg, said, “Road crashes don’t receive enough attention, even though they take a staggering toll on human life and health – and so many of the injuries and deaths are preventable. At Bloomberg Philanthropies, we’ve long recognized the urgency to improve road safety and the important role that improved cycling infrastructure can play. This major new investment will expand and accelerate the lifesaving progress we’ve made bringing proven interventions to streets around the world.”

The initiative which begin in 2007 has established a strong track record of measurable outcomes including nearly 900,000 lives saved through the passage of 190 policies.

Over 2,400 dangerous intersections redesigned and 200 miles of bike lanes built. Nearly 80,000 traffic police trained across 22 countries and anticipated reduction of 97,000 tons of CO2 emissions by 2040 through increased cycling.

The program will also produce the world’s first comprehensive guide for safe cycling infrastructure, establishing new international design standards to supplement the Global Street Design Guide.

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Caterham has developed a new Miami Special Edition, a track-only model set to debut during the upcoming race weekend in Miami. The lightweight, performance-focused vehicle will be presented to motorsport fans for the first time on 1st May on Race Street within the West Campus of the Miami International Autodrome.

The exterior of this limited-edition Seven features a bespoke Aqua custom paint finish, complemented by a distinctive decal pack in Vibrant Pink and White. The design is completed with the iconic Miami script and a silhouette of the circuit displayed on the rear of the car. Inside, the custom theme continues with the Miami script embroidered on the headrests, while a numbered plaque is mounted on the dashboard. Reflecting its hand-built origin, a second plaque in the engine bay carries the names and signatures of the two builders who assembled the car at Caterham’s UK factory.

Powered by a naturally aspirated 2.0-litre Ford Duratec engine producing 210 bhp at 7,600 rpm, the Miami Special Edition achieves a power-to-weight ratio of 375 bhp per tonne. Coupled with a five-speed manual gearbox, it can accelerate from 0 to 60 mph in 3.8 seconds and reach a top speed of 136 mph (approximately 220 kmph). The Miami race weekend, known for its high energy, world-class entertainment and diverse audience of celebrities and industry leaders, provides a fitting backdrop. Caterham’s participation underscores its US market expansion, highlighted by the recent appointment of Miami’s Walt Grace Vintage as a dealer and a new partnership with Precision Drive Club, an invitation-only private driving and hospitality community based at the autodrome.

After the race weekend, enthusiasts will have the chance to own a piece of history, as 10 of the 12 examples produced will be available for purchase through Caterham’s U.S. dealer network. Pricing is available upon application.

Trevor Steel, Senior Vice President – Operations, Caterham Cars, said, “Miami has become a global hub for elite motorsport and luxury automotive culture, so to have this moment to unveil the Miami Special Edition is truly unique. This car represents the very best of lightweight British engineering, and seeing the car launched and on display at the race weekend will be a significant moment for our brand.”

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