Cars24, a leading online vehicle selling and buying marketplace, has reported that it has processed 1.1 trillion AI (artificial intelligence) tokens during Q1 of FY2026, marking a shift in its business model.
The company stated that AI expenditure now represents 8.88 percent of the company's salary run-rate, with 95 percent of its employees use AI weekly and 89 percent of production code is AI-assisted, contributing to a reported 3x increase in engineer productivity.
Furthermore, for customer operations, AI platforms analysed 9.81 million conversations. Voicebots handled 2.58 million minutes and chatbots processed 550,000 requests.
In terms of inspections, 80 percent of vehicle inspections – totalling 288,000 – were conducted via AI-led systems, reducing the average inspection time from 45 minutes to 26 minutes.
AI-led loan disbursals accounted for 65 percent of the total, amounting to 4,158 disbursals. The company’s Document AI processed 850,000 documents, while its Agentic AI platform executed 5.71 million workflows.
At present, Cars24 operates six in-house platforms supporting 25 use cases, including computer vision, lending and workflow automation. Its imaging platform processes 50,000 vehicle images per month.
Vikram Chopra, Founder & CEO, Cars24, said: "AI is no longer improving isolated workflows, it is becoming the operating system of Cars24. Processing over one trillion AI tokens in a single quarter reflects the scale at which intelligence now powers every part of our business. From customer conversations and vehicle inspections to engineering and operations, we are building one AI that understands context, learns continuously and simplifies every stage of vehicle ownership."
Looking forward, Cars24 plans to develop a unified AI layer that integrates buying, selling, financing and ownership services by utilising its data from the past 11 years.
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